How can I improve my banking security?

We always work hard to keep your money safe and there are things you can do to improve the security of your personal information.

The Scams Hub helps you learn more about how to spot scams and protect yourself against them.

How can I reach 100% completion on my security setup?

Your security set up will reach 100% completion when you’ve completed the following actions:

  1. Upgrade your security level from Enhanced to Ultimate.
  2. Trust a familiar browser on your computer that you feel secure accessing your Macquarie Online Banking with.
  3. Download our Macquarie Mobile Banking app and enable push notifications
  4. Download our Macquarie Authenticator app and enable push notifications.

How do I know I’m using the real Macquarie website and Macquarie Mobile Banking app?

Our digital tools are designed make managing your money simple and convenient while keeping your personal information secure. Follow the steps below to make sure you’re using the real Macquarie website and app.

Macquarie Online Banking

  • If you’re ever in doubt, type out the address in full www.macquarie.com.au
    • Macquarie.com will lead you to the Macquarie Group site
  • Our site has secured status recognised by all major browsers. Look for the green padlock in your browser next to the address bar to verify it
  • Our site will never ask you to directly enter your credit card or bank account information into it.

Macquarie Mobile Banking app

The Macquarie Mobile Banking app is available on your app store:

 


All our apps are published by Macquarie Bank Limited – if you see something purporting to be Macquarie from another publisher, don’t download it.

Who should I contact if I suspect a breach?

If you suspect fraud or a data breach, please follow these steps immediately.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Learn more

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Get financial assistance

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

Find out more
Download Macquarie App

Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

Apple Pay, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, the Android Logo and Google Play are trademarks of Google Inc. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

© Macquarie Group Limited