Macquarie Password Monitor

Macquarie Password Monitor is a security service that actively monitors your login credentials (for example, Macquarie ID and passwords) from different internet sources. If you’ve activated Macquarie Password Monitor and it has been determined that your login credentials may have been compromised, we'll lock your access to Macquarie Online and Mobile Banking and notify you immediately so you can change your password or contact us to take extra steps to secure your account.

This service provides an additional layer of security, by detecting and informing you of potential threats to your login credentials. This service does not replace and should always be used in conjunction with good security and anti-fraud practices. Learn more about the ways to protect your bank account(s) on our Security and Fraud page.

Please note Macquarie Password Monitor is only currently available in Macquarie Online Banking and Macquarie Mobile Banking

You can activate Macquarie Password Monitor at any time via Macquarie Online Banking or in the Macquarie Mobile Banking app.

In Macquarie Online Banking:

• Go to Security > Macquarie Password Monitor > Click on Activate Macquarie Password Monitor

In the Macquarie Mobile Banking app:

• Go to Menu > Security > Other options > Macquarie Password Monitor > Click on Activate Macquarie Password Monitor

Once activated, you will see a status informing you that your service is “Active” from that day onwards.

Once you activate Macquarie Password Monitor, you will see additional information under ‘Security settings’ in Macquarie Mobile Banking and the Macquarie Mobile Banking app.

Your Insights page is a dashboard that you can configure to have specific information about your Macquarie accounts.

Macquarie Password Monitor has its own tile that you can add to your Insights page to get high level information about your login credentials.

To add Macquarie Password Monitor to your Insights page, you must first activate Macquarie Password Monitor, then follow the steps below.

In Macquarie Online Banking:

• Click Security > Macquarie Password Monitor > kebab menu (three dots) > Add to insights 

In the Macquarie Mobile Banking app:

• Go to Menu > Security > Other options > Macquarie Password Monitor > kebab menu (three dots) > Add to insights

If it is identified that your login credentials may have been compromised, your access to Macquarie Online and Mobile Banking will automatically be locked. You may also be able to unlock your access yourself.

If presented with the ‘Access to Macquarie Online and Mobile Banking temporarily locked’ screen when attempting to log in:

• Click the Unlock your Macquarie ID link to unlock your access to Macquarie Online and Mobile Banking.
• Enter your registered mobile number and pass multi-factor authentication via Macquarie Authenticator or via an SMS secure code.
• Update your password and regain access to your accounts.

Alternatively, you may need to contact us to unlock your access to Macquarie Online and Mobile Banking. You can call us 24 hours a day, 7 days a week, on 02 8550 5618.

You can deactivate Macquarie Password Monitor at any time via Macquarie Online Banking or in the Macquarie Mobile Banking app.

In Macquarie Online Banking:

• Go to Security > Macquarie Password Monitor > Click on Deactivate Macquarie Password Monitor

In the Mobile Banking app:

• Go to Menu > Security > Other options > Macquarie Password Monitor > Click on Deactivate Macquarie Password Monitor

Once deactivated, you will see a status informing you that your service is “Inactive”.