Applying online at your convenience is the fastest way to submit your request for financial assistance. Alternatively, you may contact us via live chat on your mobile banking app or Macquarie Online Banking, or you can call us on 02 8550 5686 from 9am to 5pm Sydney time Monday to Friday.
In most cases, to assess your application we’ll need details about your financial position, including your income, expenses, and liabilities. You’ll also need to provide the reason for your application and confirm that you have a plan to resume your repayments once the assistance period ends.
When providing information on your financial position, remember to
- Include your combined income and expenses if your spouse or partner contributes to household expenses.
- Ensure you include all income sources after tax, including rental income, overtime, dividends and government benefits.
- Do not include any loan repayments in general expenses and additional expenses.
Everyone’s situation is different and depending on the nature of your request, you may also be asked to provide additional documentation to support your financial assistance application.
| Main reason for financial difficulty | Supporting document required (no more than 60 days old): |
| Reduced income, increased cost of living or overcommitted |
For Self-employed income
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| Unemployment |
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| Serious illness or injury |
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| Loss of a family member |
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| Assistance required while you sell your property |
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| Unexpected expenses |
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| Other reasons |
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