How to use live chat

Live chat allows you to connect with one of our consultants quickly without the need to call.

It's available Monday to Friday, 9am to 5pm Sydney time (excluding public holidays) through the Macquarie Mobile Banking app or through Macquarie Online Banking.

You can use live chat to get assistance on the following Macquarie accounts:

• Transaction and savings accounts
• Home loans
• Credit cards
• Cash Management Accounts (CMAs)
• Term deposits
• Business Savings Account.

1. Log in to Macquarie Online Banking. If you haven’t logged in before, follow the steps in our Help Centre article Login to Macquarie Online Banking
2. Once logged in, simply select Live chat in the bottom-right corner of your screen
3. Select the product your query is relating to. If you can’t see the product displayed, try our Help Centre
4. Once you’re connected to a consultant, type your message in the space provided
5. Select the Enter or Return key to send your message.

Please don’t share any sensitive information, such as your password, on live chat.
 

1. Log in the Macquarie Mobile Banking app. If you haven’t logged in before, follow the steps in our Help Centre article log into the Macquarie mobile banking app
2. In the Macquarie Mobile Banking app select Menu in the bottom-right corner, then select Help & Support and then Live chat
3. Select the product your query is relating to. If you can’t see the product displayed, try our Help Centre
4. Once you’re connected to a consultant, type your message in the space provided
5. Select the Enter or Return key to send your message.

Please don’t share any sensitive information, such as your password, on live chat.
 

Have all your relevant documentation (e.g. a case or account number) and questions ready before you initiate the chat to ensure a seamless experience. Please note our consultants can view the transcript of your previous chats if your message relates to an earlier enquiry.

When typing a message, please provide as much information as possible – especially when the enquiry relates to a specific account. Providing the account number will ensure the consultant can provide accurate and complete information.