What's live chat?

Live chat allows you to connect with one of our consultants quickly without the need
to call. 

It's available Monday to Friday, 9am to 5pm Sydney time (excluding public holidays) through the Macquarie Mobile Banking app or through Macquarie Online Banking.

You can use live chat to get assistance on the following Macquarie accounts:

  • Transaction and savings accounts
  • Home loans
  • Credit cards
  • Cash Management Accounts (CMAs)
  • Term deposits
  • Business Savings Account.
Log in to Macquarie Online Banking
Macquarie Online Banking

Start a live chat

Start a live chat

  1. Log in to Macquarie Online Banking. If you haven’t logged in before, follow the steps in our Help Centre article
  2. Once logged in, simply select Live chat in the bottom-right corner of your screen
  3. Select the product your query is relating to. If you can’t see the product displayed, try our Help Centre
  4. Once you’re connected to a consultant, type your message in the space provided
  5. Select the Enter or Return key to send your message.

Please don’t share any sensitive information, such as your password, on live chat.

Watch video

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Macquarie Mobile Banking app

Start a live chat

Start a live chat

  1. Log in the Macquarie Mobile Banking app. If you haven’t logged in before, follow the steps in our Help Centre article
  2. In the Macquarie Mobile Banking app select Menu in the bottom-right corner, then select Help & Support and then Live chat
  3. Select the product your query is relating to. If you can’t see the product displayed, try our Help Centre
  4. Once you’re connected to a consultant, type your message in the space provided
  5. Select the Enter or Return key to send your message.

Please don’t share any sensitive information, such as your password, on live chat.

Watch video

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Helpful tips


Have all your relevant documentation (e.g. a case or account number) and questions ready before you initiate the chat to ensure a seamless experience. Please note our consultants can view the transcript of your previous chats if your message relates to an earlier enquiry.


Provide as much information as possible especially when the enquiry relates to a specific account. Providing the account number will ensure the consultant can provide accurate and complete information.


If you prefer to dictate your message using speech-to-text technology, Microsoft 365 and Apple dictation services can help you draft live chat messages.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Learn more

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

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Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

Apple Pay, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, the Android Logo and Google Play are trademarks of Google Inc. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

© Macquarie Group Limited