How to log in

To access your account information in Macquarie Online:

  1. On macquarie.com.au select Log in
  2. Select Macquarie Online
  3. If this is your first log in to Macquarie Online, select New to Macquarie? to register with your Macquarie ID and mobile number
  4. Once you've registered, enter your Macquarie ID and password on the log in page. Select Log in.

Log in to Macquarie Online Trading.

Having trouble logging in to Macquarie Online Banking?

Try one or more of these steps:

  1. Login from our home page: If you’re seeing an error that says ‘You are not registered for this service’: you might be trying to log in on the wrong page. Check that you’re logging in via macquarie.com.au and selecting Macquarie Online as the login option.
  2. Check your Macquarie ID is correct
  3. Reset your password 
  4. Change your internet browser: If you’re seeing ‘A system error has occurred’, it’s possible that the login issue could be related to your internet browser. Try using a different browser to log in
  5. Try another device: If you’re having problems accessing Macquarie Online through a browser on your mobile or tablet, try using another mobile device or a desktop PC or laptop. We recommend using the Macquarie Mobile Banking app on a mobile or tablet.

If you continue to experience difficulty, call us on 02 8550 5666 (+61 2 8550 5666), 24/7.

Log out of Macquarie Online Banking

Logging out of Macquarie Online Banking at the end of your session will help keep your account secure. 

  1. Select Log out in the right-hand corner of the top menu bar
  2. A log out notification will be displayed on screen.

You’ll also be logged out of your session after a period of inactivity.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Learn more

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Get financial assistance

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

Apple Pay, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, the Android Logo and Google Play are trademarks of Google Inc. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

© Macquarie Group Limited