If you trust a browser, this means that your device recognises the webpage. If you trust the Macquarie Online Banking browser, multi-factor authentication will not be prompted when you next log in if you have Enhanced level security.
If you have the Ultimate level security, you will need to complete multi-factor authentication each time you login to Macquarie Online Banking, regardless of whether you have trusted a browser or not. Learn how to change your security level.
You should never “trust the browser” when using a public or shared computer. We recommend you only trust browsers that you use regularly.
When you log in to Macquarie Online Banking via a new browser or on a new device you will be prompted to select if you trust the browser.
If this is not automatically prompted when you log in, your security level may be on View Only mode.
Unfortunately, we don’t have the ability to recognise every type of browser. You’ll need to complete multi-factor authentication to log in to certain browsers.
You can manage your trusted browsers on Macquarie Online Banking or Macquarie Mobile Banking app through the Trusted browsers section in Security.
Clicking on Manage on the Trusted browsers tile will let you revoke browsers you’ve already trusted and review details on when you trusted them.
If you’re still having trouble, please contact us via live chat.
Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).
Please get in touch as soon as possible so we can work together to find the right solution for you.
Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.
