Managing a lost or stolen card

If you misplace your card, you can apply a temporary lock on your card to protect your account and to prevent any new payments being made on your card. In some cases this may result in existing direct debits or authorised payments being declined. If you lock your card, please review all direct debits and authorised payments connected to the account.

You can lock and unlock your card at any time in Macquarie Online Banking or the Macquarie Mobile Banking app.

To place a temporary lock on your card in Macquarie Online Banking:

1. Hover over your account in the account list
2. Select I want to
3. Select Manage card in the menu drop-down
4. Select Lock
5. Toggle to Lock card.

You can unlock your card by following the steps above and selecting Unlock card.

To place a temporary lock on your card in the Macquarie Mobile Banking app:

1. Select your account from the account list
2. Select I want to 
3. Select Manage card in the menu
4. Select Lock
5. Select Lock on the pop-up message.

You can unlock your card by following the steps above and selecting Unlock card.

If your card is lost or stolen, please notify us by ordering a new or replacement card. We’ll cancel your card right away to protect your account, and we’ll send you a replacement card which you can expect to receive within 5 to 10 business days from the date of your request.

As soon as you’ve reported your card as lost or stolen, the card will be locked and you won’t be able to use it for transactions until you receive and activate your new card. For damaged cards, you can continue using the card until your new one arrives.
 

Digital wallet updates automatically

If your old card has been added to your digital wallet, you won’t need to do this again. Your new card will automatically be added to Apple or Google Pay, and you can start using it straight away without waiting for your new card to arrive in the mail.

If you think your PIN has been stolen or compromised, you should change it as soon as possible. You can change your card PIN in Macquarie Online Banking or in the Macquarie Mobile Banking app.