You can view the company or merchant name for each transaction in the transaction lists of your accounts in Macquarie Online Banking and the Macquarie Mobile Banking app.
Where can I view the company or merchant name for a transaction?
What if I don't recognise the company or merchant name on a transaction?
If you don’t recognise the name, it could be because some stores may use their legal company name or the name of their group company, which may be different from the name of the store.
To help check if the entity in your transaction list is correct, you can:
- contact the company to verify the trading name
- check on the receipt provided at the time of sale to verify the name
- search on the internet to find further information about the merchant and verify the legal or company name
- view the location of the transaction to see if you recognise it
- check with your joint card holder (if you have one) to see if it was them.
What if I suspect a fraudulent transaction?
If you are suspicious or concerned about a transaction on your account, please call us on 02 8550 5666 or contact us via live chat.
Dispute transactions
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Checking the company name on a transaction -
Disputing a suspicious transaction -
Suspected fraud or data breach
Start a live chat
Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).
Experiencing financial difficulty?
Please get in touch as soon as possible so we can work together to find the right solution for you.
Resolve a complaint
Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.