How do I order a new or replacement card?

To order a new or replacement card in Macquarie Online Banking:

  1. Select your account from the account list
  2. Select I want to
  3. Select Manage card
  4. Select Replace card
  5. Select the reason why you require a replacement card
  6. Enter a date if your card is lost or stolen
  7. Confirm the address for the replacement card to be sent to
  8. Select Request card.

To order a new or replacement card in the Macquarie Mobile Banking app:

  1. Select your account from the account list
  2. Select I want to
  3. Select Manage card
  4. Select Replace card
  5. Select the reason why you require a replacement card
  6. Enter a date if your card is lost or stolen
  7. Confirm the address for the replacement card to be sent to
  8. Select Request card.

You can expect to receive your replacement card within 5 to 10 business days from the date of your request. 

What if I can’t order a replacement card online?

If you’re unable to order a replacement card through Macquarie Online Banking or the Macquarie Mobile Banking app, please chat with us via live chat so we can order you a replacement card. We are unable to order a card replacement over the phone.

If you are unable to chat with us and you require a card replacement, you'll need to complete a Card Replacement Request form. However, we'll only accept the form if you:

  • have just spoken to us over the phone disputing an unauthorised transaction on your account, and
  • don't have access to Macquarie Online Banking or Macquarie Mobile Banking app because you are an additional credit card holder, or you have a home loan with one of our partners including Australian Finance Group, Aussie home loans, Click, Connective, LJ Hooker, Mortgage Asset Services, Mortgage Choice or Yellow Brick Road/Vow financial.

If you satisfy the above reasons please follow this process to request a card replacement:

  1. Complete the Card Replacement Request form
  2. Compose a new email with subject line 'Card Replacement Request form'
  3. Attach the form to the email and return it to:

Please ensure you use your email address and contact information registered to your account or your request will be delayed.

What happens when my card expires?

Here’s what you need to know if your card has expired or will soon expire:

  • Your card will continue to work until the end of the expiry month.
  • In most instances, we’ll send you a new card 2 to 4 weeks before your existing one is about to expire. Your new card will be sent to the address you have registered with us.
  • If you need to receive your new card two months before your card will expire, you can complete the Card Replacement Request form or get in touch with a Macquarie consultant using live chat to request a new debit or credit card to be issued to you sooner.
  • If you haven’t received your new card in the second week of the expiry month, please verify your contact information and request a replacement card online.
  • If you're unable to order a replacement card online, simply follow the instructions in How to order a new or replacement card?
  • Once you receive and activate your new card, you’ll also need to update any direct debits with your new card details. 
  • If your old card had been added to your mobile wallet, you won’t need to do this again when your new card arrives. Your new card will automatically be added to Apple or Google Pay, and you can start using it straight away without waiting for your new card to arrive in the mail.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

Apple Pay, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, the Android Logo and Google Play are trademarks of Google Inc. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

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