Verifying your identity via certified documents

If we haven’t been able to verify your identity electronically, you’ll need to provide certified copies of your identification documents so we can verify your ID manually.

It’s important to have your documents certified correctly. Please note:

• certified copies of your identification documents are to be no more than 12 months old at the time of acceptance by Macquarie
• if a mandatory element is missing from a certification, newly certified documents are required (i.e. missing elements can’t be added to an existing certification)
• we can’t accept re-certified copies of previously certified documents.

If you’re required to provide identification documents, you’ll have to provide certified copies of the following:

• One primary identification document, or
• Two secondary identification documents: one document from Category A and one from Category B.

To confirm your identity, the documents you provide need to match exactly with the details you have provided in your application form, including:

• your full name (no initials)
• your residential address
• your date of birth.

Files can be emailed as jpg, tiff, png or pdf.

• Australian Drivers Licence or Learner Permit (current)
• Australian Passport (valid or expired within the last 2 years)
• International Passport (current)
• Proof of Age Card/NSW Photo Card (current and government-issued)
• For Aboriginal and Torres Strait Islander people, a statement from a referee is acceptable (see requirements below).

Aboriginal and Torres Strait Islander Identification

If you identify as Aboriginal or Torres Strait Islander and you’re unable to confirm your identity through our standard identification procedures, then you can also provide a statement from a referee as an alternative.

The statement by a referee must contain:

• The referee’s knowledge of your full name(s)
• The referee’s knowledge of your birth date 
• The referee’s knowledge of your residential address
• The capacity of the referee's relationship to you and/or how long they've known you (must be greater than two years)
• Office stamp/certification type stamp identifying the referee’s name, capacity in which to sign and date of certification.

Persons who may qualify as a referee include:

• A chairperson, secretary or chief executive officer of an Aboriginal/Torres Strait Islander organisation, or a board
• A school principal or school counsellor 
• A minister of religion
• A health professional or manager in Aboriginal/Torres Strait Island medical services
• A police officer
• A community leader or recognised Elder (who is not a parent, sibling or child of the customer) 
• Your current employer or manager.

Documents can be emailed to transact@macquarie.com

Note: Documents must have been certified within the last 12 months, at the time of acceptance by all.

Category A

• Australian Birth Certificate
• Australian Citizen Certificate
• Centrelink pension card (current and must show current address).

Category B

• Utility Bill (less than 3 months old)
• Council Rates Notice (less than 3 months old)
• Taxation Notice (less than 12 months old)
• Centrelink Statement (less than 12 months old)
• Notice from school principal (if you are under 18 years old). Must be less than 3 months old and must show your name, current residential address and period of time attended at the school.

*Secondary identification documents must display your name and residential address.

For documents to meet the certification requirements, the document must clearly be certified as a true copy of the original by an appropriate person. Each certified copy document must be certified separately and must show clearly:

• the date of Certification (which is to be no more than 12 months old at the time of acceptance by Macquarie)
• the words "I certify that this is a true copy of the original document which I have sighted"
• the signature of the certifying officer
• the full name of the certifying officer
• the certifying officer’s provider/registration number (if applicable), and
• the certifying officer’s profession/qualification and years of service (required if specified for the profession/qualification below), legibly printed below the signature.

Document certifiers must be independent from the customer. Examples of certifiers who would not be permitted to certify a customer’s documents include:

• related party to an individual customer (e.g. parent, child, sibling, spouse etc.)
• related party to a non-individual customer (e.g. beneficial owner, authorised signatory, director, trustee etc.)
• the applicant.

Persons who can certify documents include:

• Architect
• Chiropractor
• Dentist
• Financial adviser or financial planner
• Legal practitioner
• Medical practitioner
• Midwife
• Migration agent registered under Division 3 of Part 3 of the Migration Act 1958
• Nurse
• Occupational therapist
• Optometrist
• Patent attorney
• Pharmacist
• Physiotherapist
• Psychologist
• Trademarks attorney
• Veterinary surgeon.

An individual who currently holds one of the following roles in Australia:

• An officer with, or authorised representative of, a holder of an Australian financial services licence, having 2 or more years of continuous service with one or more licensees
• An officer with, or a credit representative of, a holder of an Australian credit licence, having 2 or more years of continuous service with one or more licensees
• Accountant who is:
  • a fellow of the National Tax Accountants’ Association; or
  • a member of:
  • Chartered Accountants Australia and New Zealand;
  • the Association of Taxation and Management Accountants;
  • the Chartered Practicing Accountants Australia; or
  • the Institute of Public Accountants
• Agent or manager of the Australian Postal Corporation with 2 or more years of continuous service who is in charge of an office supplying postal services to the public. Please specify the certifier’s position.
• Permanent employee of the Australian Postal Corporation with 2 or more years of continuous service who is employed in an office providing postal services to the public
• Australian Public service employee engaged on an ongoing basis with 2 or more years of continuous service who is not otherwise included in this list
• Bailiff
• Bank officer with 2 or more continuous years of service
• Building society officer with 2 or more years of continuous service
• Chief executive officer of a Commonwealth court
• Clerk of a court
• Commissioner for Affidavits
• Commissioner for Declarations
• Credit union officer with 2 or more years of continuous service
• Employee of a Commonwealth authority engaged on a permanent basis with 2 or more years of continuous service who is not otherwise included in this list
• Engineer who is:
  • member of Engineers Australia, other than at the grade of student; or
  • a Registered Professional Engineer of Professionals Australia; or
  • registered as an engineer under a law of the Commonwealth, a State or Territory; or
  • registered on the National Engineering Register by Engineers Australia.

Holder of a statutory office who is not otherwise included in this list:

• Judge
• Justice of the Peace
• Magistrate
• Marriage celebrant registered under Subdivision C of Division 1 of Part IV of the Marriage Act 1961
• Master of a court
• Member of the Australian Defence Force who is:
  • an officer of the Australian Navy, Australian Army or Australian Air Force; or
  • a non-commissioned officer with 2 or more years of continuous service, being one of the following:
    • a sailor holding a rank not higher than the rank of chief petty officer and not lower than the rank of leading seaman; or
    • a soldier holding a rank not higher than the rank of staff sergeant and not lower than the rank of lance corporal; or
    • an airman holding a rank not higher than the rank of flight sergeant and not lower than the rank of corporal; or
    • a sailor, soldier or airman who holds the rank of warrant officer
• Member of the Australasian Institute of Mining and Metallurgy
• Member of the Governance Institute of Australia Ltd
• Member of:
  • the Parliament of the Commonwealth; or
  • the Parliament of a State; or
  • a Territory legislature; or
  • a local government authority
• Minister of religion registered under Subdivision A of Division 1 of Part IV of the Marriage Act 1961
• Notary public
• Permanent employee of the Australian Postal Corporation with 2 or more years of continuous service who is employed in an office providing postal services to the public
• Permanent employee of one of the following authorities with 2 or more years of continuous service who is not otherwise included in this list:
  • a State or Territory or a State or Territory authority; or
  • a local government authority.
• Police officer
• Registrar, or Deputy Registrar, of a court
• Senior executive employee of a Commonwealth authority
• Senior executive employee of a State or Territory
• Senior Executive Service employee of the Commonwealth*
• Sheriff
• Sheriff’s officer
• Teacher employed on a permanent full time or part time basis at a school or tertiary education institution.

*Senior Executive Service employee of the Commonwealth: A person who is in an Australian Public service leadership role and are classed as such under the Public Service Act 1999.

If we require certified ID documents, we’ll send step-by-step instructions to the email address on your application.

For Business Savings Accounts, please email your documents to digitalbusiness@macquarie.com.

For Term Deposits, please upload your documents as part of your application as instructed, as that will help us process your application faster. 

For all other products, please email your documents to transact@macquarie.com.

If you can’t obtain the required identity documents, please call us on 02 8550 5666 (+61 2 8550 5666 if calling from overseas).