Direct debits

If your bank account allows direct debits, you can set up direct debits from your account with some organisations such as utility companies. You’ll need to organise the set up of any direct debits with them directly. If you would like to cancel your direct debit, please get in touch with us via live chat, or you can contact the merchant directly to cancel your direct debit.

To set up direct debits for Macquarie account repayments, see: 

Recurring payments

You can set up recurring payments from your credit card or debit card with a merchant or service provider by providing your card details such as your card number, expiry date and CVV.

To cancel recurring payments, you’ll need to contact the merchant directly. If the merchant does not comply with your request, you must provide us with a copy of any correspondence between you and the merchant so that we can dispute the relevant transactions on your behalf.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.