Cut-off and processing times for payments and transfers

When you make a payment from a Macquarie account to another Australian bank account, we’ll generally try to send the payment in real time.

PayID payments using a mobile number or email address are also sent in real time.

If you're making a payment which is higher risk, such as a payment to a new payee, we may delay this payment for 24 hours. Once the delayed payment is released, it should be processed in real time.

In some cases, if you're making a payment to a new payee from an account you have not used before, and the payment was initiated:

• before 5:00pm (Sydney time), the funds will generally arrive on the same business day.
• after 5:00pm or on a non-Business Day, the funds will generally arrive by the end of the next business day (e.g. payments made on a weekend will generally arrive by the end of Monday).

You can see detailed payment cut-off times and processing times for each transaction type in the tables below. It’s important you check your account terms and conditions to know which transaction type(s) are available to you.

Please note all payment cut-off and processing times are denoted in Australian Eastern Standard Time (AEST).

• Business Day means any day on which banks in Sydney and Melbourne are able to effect settlement through Reserve Bank of Australia (RBA).
• Non-Business Day means any other day that is not classified as a Business Day including Saturdays, Sundays and public holidays in Sydney or Melbourne.

To ensure your security, we may occasionally delay payments for 24 hours that are higher risk.

What to expect?

• If a payment is higher risk, you will be notified on-screen that the payment will be delayed. You will need to accept and confirm the payment delay before continuing.  
• Once you accept and confirm a delayed payment, the available balance in your account (except some home loan accounts) will be reduced by the amount of the payment. In your transaction list the payment will display as ‘delayed’.
• Whilst a payment is in ‘delayed’ status, you can cancel the payment anytime. To do this, click on the delayed payment in your transaction list, where you will see a link to contact us via live chat.
• You will continue to earn interest on a delayed payment until it has been released, and the delayed status is no longer visible in your transaction list.

Once your delayed payment has been released, you will receive a notification.

Please note that normal payment cut off and processing times still apply. For more information, read how long does it take to process and payment of transfer?

*After the transaction is processed by us, Pay Anyone payments are generally received the following Business Day. Pay Anyone payments to Building Societies and Credit Unions may take up to two Business Days to be received.

^When you’re making a payment for the first time to a new payee, we’ll process this payment via direct entry. This means the payment won’t be received by the payee immediately. Pay Anyone payments processed via direct entry are generally received the following Business Day and some cases may take two Business Days.

PayID payments are payments made to an Australian mobile or email address.

*Although funds may be treated as received by the Biller, they may not be available in the Biller’s account for up to three Business Days.

RTGS payments are available for transfers over $100,000 only. Delays may occur in processing withdrawal requests. For more information see the Macquarie withdrawal form.

After the transaction is processed by us, Pay Anyone payments are generally received the following Business Day. Pay Anyone payments to Building Societies and Credit Unions may take up to two Business Days to be received.

Although funds may be treated as received by the Biller, they may not be available in the Biller’s account for up to three Business Days.

We're unable to process a request to modify an immediate payment once you have authorised the payment in Macquarie Online or Mobile Banking.

We're unable to process a request to cancel an immediate payment once you have authorised the payment in Macquarie Online or Mobile Banking.

It’s important to ensure the BSB and account number are correct. The account name is not used for processing and we do not match the account name against the account number you provide. Entering incorrect details may mean the wrong account is credited and it may not be possible to recover the funds, please refer to the terms and conditions.

Delays may occur in processing a transaction due to the following scenarios:

• The transaction or instructions to make a transaction is made on or the day after a public or bank holiday
• Authorisation of the transaction needs to be verified
• Another BPAY^® Scheme participant isn’t complying with its obligations
• There’s a system malfunction
• Inactive accounts – if this is the first transaction to your account after a long period of inactivity.

Please note we'll try to address any delays with processing a transaction as soon as possible.

^® Registered to BPAY Pty Ltd ABN 69 079 137 518