Cut-off and processing times for payments and transfers

How long does it take to process a payment or transfer?

When you make a payment from a Macquarie account to another Australian bank account, we’ll generally try to send the payment in real time.

PayID payments using a mobile number or email address are also sent in real time.

If you’re making a payment to a new payee from an account you haven’t used before, and the payment was initiated:

before 5:00pm (Sydney time), the funds will generally arrive on the same business day. In most cases these payments won’t be sent in real time (unless the payment is made to a PayID).
after 5:00pm or on a non-Business Day, the funds will generally arrive by the end of the next business day (e.g. payments made on a weekend will generally arrive by the end of Monday).

You can see detailed payment cut-off times and processing times for each transaction type in the tables below. It’s important you check your account terms and conditions to know which transaction type(s) are available to you.

Please note all payment cut-off and processing times are denoted in Australian Eastern Standard Time (AEST).

What’s the difference between a Business Day and non-Business Day?

Business Day means any day on which banks in Sydney and Melbourne are able to effect settlement through Reserve Bank of Australia (RBA).
Non-Business Day means any other day that is not classified as a Business Day including Saturdays, Sundays and public holidays in Sydney or Melbourne.

What’s the processing time for internal transfers?

Account	Cut off time	Processed by us
Between your Macquarie Cash Management Account, Transaction or Savings Account, home loan or offset account (with a BSB starting with 182) or a Business Savings Account.	n/a	Immediately
Between your Macquarie home loan or offset account (with a BSB starting with 183) and another Macquarie account	Before 5pm on a Business Day	Same Business Day
	After 5pm or on a non-Business Day	Next Business Day
From your Macquarie Transaction or Savings Account, Business Savings Account, Home loan, offset account or Cash Management Account into your Macquarie Car loan	n/a	Within 3 Business Days

What’s the processing time for Pay Anyone payments?

Account	Cut off time	Processed by us
From your Macquarie account to an account held with another Australian bank for payments processed via direct entry or made to a recipient you've never paid before	5pm on a Business Day	Same Business Day*
	After 5pm or on a non-Business Day	Next Business Day*
From your Macquarie Transaction or Savings Account, Business Savings Account, offset account (with a BSB starting with 182) or Cash Management Account to an account held with another Australian bank for payments processed via the New Payments Platform (NPP)*	NPP Payments are available 24 hours a day, 7 days a week. There’s no applicable cut-off time.	Immediately, as long as the account you’re paying is NPP enabled. You can contact the receiving bank for more information^

*After the transaction is processed by us, Pay Anyone payments are generally received the following Business Day. Pay Anyone payments to Building Societies and Credit Unions may take up to two Business Days to be received.

^When you’re making a payment for the first time to a new payee, we’ll process this payment via direct entry. This means the payment won’t be received by the payee immediately. Pay Anyone payments processed via direct entry are generally received the following Business Day and some cases may take two Business Days.

What’s the processing time for PayID payments?

PayID payments are payments made to an Australian mobile or email address.

Account	Cut-off time	Processed by us
From your Macquarie Transaction or Savings Account, Business Savings Account or offset account (with a BSB starting with 182) to a PayID from another Australian bank account	PayID payments are available 24 hours a day, 7 days a week. There’s no applicable cut-off time.	Immediately

What’s the processing time for BPAY payments?

Account	Cut off time	Processed by us
From your Macquarie account to any Biller	Before 5pm on a Business Day	Processed and treated as received by the Biller on same Business Day*
From your Macquarie account to any Biller	After 5pm on a Business Day or on a non-Business Day	Processed and treated as received by the Biller on the next Business Day*

*Although funds may be treated as received by the Biller, they may not be available in the Biller’s account for up to three Business Days.

What’s the processing time for Real Time Gross Settlement (RTGS) payments?

RTGS payments are available for transfers over $100,000 only. Delays may occur in processing withdrawal requests. For more information see the Macquarie withdrawal form.

Account	Cut-off time	Processed by us
Macquarie Transaction or Savings Account, Business Savings Account, Cash Management Account, home loan or offset account	12pm on a Business Day	Same Business Day (Any transactions submitted after the cut-off time will be processed on the next Business Day)

Account

Cut-off time

Processed by us

Macquarie Transaction or Savings Account, Business Savings Account, Cash Management Account, home loan or offset account

12pm on a Business Day

Same Business Day

(Any transactions submitted after the cut-off time will be processed on the next Business Day)

What’s the processing time for scheduled Pay Anyone payments?

Account	Cut off time	Processed by us
From your Macquarie Transaction or Savings, Business Savings Account, home loan or offset Account (with a BSB starting with 182)	5pm on the day before the payment is scheduled to be made	Payments scheduled for a Business and Non-Business Day will be debited to your account on that day.
From your Macquarie home loan or offset account (with a BSB starting with 183)	5pm on the day before the payment is scheduled to be made	Payments scheduled for a Business Day will be debited to your account on that day
	5pm on the day before the payment is scheduled to be made	Payments scheduled for a non-Business Day will be debited to your account on the next Business Day
From your Macquarie Cash Management Account	5pm on the day before the payment is scheduled to be made	Payments scheduled for a Business Day will be debited to your account on that day
From your Macquarie Cash Management Account	5pm on the day before the payment is scheduled to be made	Payments scheduled for a non-Business Day will be debited and processed on the previous Business Day

After the transaction is processed by us, Pay Anyone payments are generally received the following Business Day. Pay Anyone payments to Building Societies and Credit Unions may take up to two Business Days to be received.

What’s the processing time for scheduled BPAY payments?

Account	Cut off time	Processed by us
From your Macquarie Transaction or Savings, Business Savings, home loan or offset account (with a BSB starting with 182 or 183)	5pm on the day before the payment is scheduled to be made	Payments scheduled for a Business Day will be treated as received by the Biller on the same day
	5pm on the day before the payment is scheduled to be made	Payments scheduled for a non-Business Day will be treated as received by the Biller the following Business Day
From your Macquarie Cash Management Account	5pm on the day before the payment is scheduled to be made	Payments scheduled for a Business Day will be treated as received by the Biller on the same day
From your Macquarie Cash Management Account	5pm on the day before the payment is scheduled to be made	Payments scheduled for a non-Business Day will be debited to your account and be treated as received by the Biller on the following Business Day

Although funds may be treated as received by the Biller, they may not be available in the Biller’s account for up to three Business Days.

What’s the processing time if I modify a scheduled Pay Anyone or BPAY payment?

Account	Cut off time	Processed by us
From your Macquarie home loan or offset account (with a BSB starting with 183) or Cash Management Account	11pm on the day before the payment is scheduled to be made	Immediately
From your Macquarie Transaction or Savings Account, Business Savings Account, home loan or offset account (with a BSB starting with 182)	11:59pm on the day before the payment is scheduled to be made	Immediately

We're unable to process a request to modify an immediate payment once you have authorised the payment in Macquarie Online or Mobile Banking.

What’s the processing time if I cancel a scheduled Pay Anyone or BPAY payment?

Account	Cut off time	Processed by us
From your Macquarie home loan or offset account (with a BSB starting with 183)	3pm the day before the payment is scheduled to be made	Immediately
From your Macquarie Cash Management Account	11pm the day before the payment is scheduled to be made	Immediately
From your Macquarie Transaction or Savings Account, Business Savings and home loan (with a BSB starting with 182)	11:59pm the day before the payment is scheduled to be made	Immediately

We're unable to process a request to cancel an immediate payment once you have authorised the payment in Macquarie Online or Mobile Banking.

It’s important to ensure the BSB and account number are correct. The account name is not used for processing and we do not match the account name against the account number you provide. Entering incorrect details may mean the wrong account is credited and it may not be possible to recover the funds, please refer to the terms and conditions.

What can cause delays in processing a transaction?

Delays may occur in processing a transaction due to the following scenarios:

The transaction or instructions to make a transaction is made on or the day after a public or bank holiday
Authorisation of the transaction needs to be verified
Another BPAY^® Scheme participant isn’t complying with its obligations
There’s a system malfunction
Inactive accounts – if this is the first transaction to your account after a long period of inactivity.

Please note we'll try to address any delays with processing a transaction as soon as possible.

^®Registered to BPAY Pty Ltd ABN 69 079 137 518

What’s the processing times on transfers from another financial institution?

When you or someone makes a payment to a Macquarie account from another financial institution, the day your funds arrive is dependent on the other financial institution’s processing times.

You can confirm that a payment has been sent by contacting the sender. We aim to process payments immediately into your account once received by Macquarie.

To receive payments in real time you can tell payers to make payments to your PayID (for example your mobile number), instead of having to remember your BSB and account number.

For more information on PayID please read our article How to send and receive PayID payments.

View all

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Learn more

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Get financial assistance

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

Find out more