To ensure your security, we may occasionally deny payments that appear to be high risk.
When this occurs, this will result in temporary restrictions on your online access and your ability to make transactions, both online and in person.
Why are some payments denied?
What happens when a payment is denied?
- The payment won’t leave your account and won’t show up on your transaction list.
- You’ll still be able to receive payments, but you won’t be able to make payments.
- Any direct debits will continue to be processed as usual.
How do I restore my account and online access?
To restore your ability to make payments and access your accounts online, please get in touch with our dedicated team at 02 8550 5618 (+61 2 8550 5618 if calling from overseas) at any time. Your account will remain restricted until we hear from you.
Payments and transfers
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Cut-off and processing times for payments and transfers -
Cut-off and processing times for payments and transfers -
Making a payment or transfer from your Transaction or Savings Account
Start a live chat
Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).
Experiencing financial difficulty?
Please get in touch as soon as possible so we can work together to find the right solution for you.
Resolve a complaint
Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.