What you’ll need to provide

If you’re planning to travel overseas, you can notify us through Macquarie Online Banking or the Macquarie Mobile Banking app (see below for instructions), up to 24 hours before you go.

You will need to provide the following details: 

  • Your travel dates
  • Countries you’ll be visiting, including any countries you’re transiting through
  • How to get in touch in an emergency (phone number or email address).

We’ll add a note to your account that you’re travelling internationally, so you’ll be able to transact with ease and we can keep an eye out for any suspicious activity on your account/s during this period. Make sure to let us know immediately if your card is lost or stolen.

Travel notification is available on all Macquarie debit and credit cards.

How to notify us of overseas travel

In Macquarie Online Banking: 

  1. Log in to Macquarie Online Banking
  2. Select the Travel icon from the side menu; or first click on the menu icon in top left-hand corner to display the side menu.

In the Macquarie Mobile Banking app: 

  1. Log in to the Macquarie Mobile Banking app (using the latest version)
  2. Select the menu icon in the icon bar from the bottom right corner
  3. Select Travel.

If you require assistance or need to update existing travel details, please contact us via live chat.

Tips for protecting your card overseas

During your trip make sure to keep your card somewhere safe. We also suggest you take a backup card or have alternate access to funds in case your card is lost or stolen. One way to ensure you can still spend if your card is lost or stolen is to add your card to the Apple or Google Wallet.

You can also download our Macquarie Authenticator app which will allow you to approve or deny transactions or account changes made from your account by you or your financial adviser, even if you don’t have an internet connection. For more information visit Using Macquarie Authenticator overseas.

Find out more on insurance benefits, Macquarie Black Card Insurance Terms and Conditions and Macquarie Platinum Card Insurance Terms and Conditions.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Learn more

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

Apple Pay, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, the Android Logo and Google Play are trademarks of Google Inc. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

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