Understanding credit card travel insurance

From Wednesday 18 June 2025, the Macquarie Black Credit Card Insurance Terms and Conditions and the Macquarie Platinum Credit Card Insurance Terms and Conditions will be updated. This means that these updated Terms and Conditions will apply to events that occur from 18 June 2025. 

You can find the new Terms and Conditions here:

• New Macquarie Platinum Credit Card (effective from 18-June-2025)
• New Macquarie Black Credit Card (effective from 18-June-2025)

We have summarised the key changes for you below.

When we state ‘you/your’, we mean the ‘Covered Person’ under the Terms and Conditions.

Changes relating to COVID-19

COVID-19 will be treated in the same way as any other Illness. This means, where there is coverage for illness-related events, it will apply to COVID-19.

You won’t be covered for losses or costs incurred because of: 

• border closures or government issued ‘Do Not Travel’ warnings arising from COVID-19;
• any delay or cancellation of a scheduled flight due to COVID-19; and  
• mandatory quarantine, except when you have a valid claim under Event 1 of the Trip Cancellation and Amendment Cover. 

Changes that impact you while travelling

Changes that impact you when renting a car

We’re updating the Rental Vehicle Excess Cover to clarify that the cover:

• only applies to the excess you owe under your rental vehicle insurance for damage or theft of your rental car; and
• does not apply to damage to your rental car which is excluded from your rental vehicle insurance or damage to third-party vehicles or persons.

Other changes that may impact you

• A dependent child will no longer be required to be unmarried or living at home to be eligible as a Covered Person.
• You won’t be covered at all for any unlawful act committed by you, or if you’ve consumed alcohol with any drug or medication.
• We’re clarifying that Immovable fixtures and fittings (e.g. integrated stove tops) purchased with your Macquarie credit card are not covered by the Card Purchase Cover or the Buyer’s Advantage Cover.
• The ‘How do I make a claim’ section will be updated to:
  • require you to tell Chubb if you’ve made a claim or have any other insurance policy that might cover your loss; and
  • let you know how long it will take for Chubb to review your claim.
• In addition to the changes we’ve summarised in this article, the new Terms and Conditions will have clearer wording, formatting changes and updated definitions to make it easier to understand.

Your Macquarie Black Card/Macquarie Platinum Credit Card travel insurance covers you if you’re planning to travel overseas and you’ll receive:

• Overseas Travel Insurance for you, your spouse and any dependent children
• Interstate Flight Inconvenience Insurance to cover meals or clothing depending on delay
• Extended Warranty Insurance on your purchases. Limitations and exclusions apply.

For more information on what this insurance covers, please see the Coverage Summary in the Macquarie Black Card Insurance Terms and Conditions and Macquarie Platinum Card Insurance Terms and Conditions.

You can make a credit card travel insurance claim in one of two ways through the Master Policy, which is underwritten by the insurer Chubb Insurance Australia Limited:

1. Overseas Emergency - Call Chubb Assist on +61 2 8907 5666
2. Non-emergency – Make a claim online via the Chubb Claim Centre where you’ll need to provide:
   • Policy number:
     • 01PN529935 (Macquarie Black Credit Card)
     • 01PN529928 (Macquarie Platinum Credit Card)
   • Email address
   • Supporting documents
   • Intended payee information.