Activating your new or replacement card

You can activate your new or replacement credit or debit card in Macquarie Online Banking or the Macquarie Mobile Banking app. You need to activate your card within 13 months of receiving it.

As soon as your card is activated, you can start using the physical card to make purchases.

To activate your card in Macquarie Online Banking:

1. Hover over your account in the account list
2. Select I want to
3. Select Manage Card in the menu drop-down
4. Select Activate Card
5. Enter the CVV from the back of your card
6. Select Activate
7. Enter the SMS safe code that’s been sent to your mobile. If you’ve registered Macquarie Authenticator, you’ll be asked to verify from that device.
8. Enter your PIN (or skip this step if you’d prefer to set it later)

To activate your card in the Macquarie Mobile Banking app:

1. Select the account from the account list
2. Select the I want to button
3. Select Manage Card in the menu
4. Select Activate Card
5. Enter CVV from the back of your card
6. Select Activate
7. Enter the SMS safe code that’s been sent to your mobile. If you’ve registered Macquarie Authenticator, you will be asked to verify from that device.
8. Enter your PIN (or skip this step if you’d prefer to set it later).

If you have trouble activating your card, please ensure your personal details are up to date including your mobile phone number, and ensure you are using the latest version of the Macquarie Mobile Banking app.

For credit cards, the primary cardholder must activate their card before the secondary cardholder can activate their card. Secondary cardholders should follow the same process to activate their card.