To get information about managing your Macquarie car loan, first check your account number:
If your car loan account number has 13 digits (XXX-XXXXXXX-XXX), this information relates to you.
For Consumer loans, you may request a Consumer Loan Statement, which will show all transactions on your car loan, including interest and principal components.
To request a Consumer Loan Statement or Interest Amortisation Schedule, please visit YourLease. Once logged in, please select Contract Details, then Request Documents. Here, you’ll be able to request a document that you’ll receive via email.
For Commercial accounts (i.e. Chattel Mortgage and Commercial Hire purchase), you may request an Interest Amortisation Schedule. This document shows the breakdown of each payment throughout the loan duration including both interest and principal components. This isn't a payment history or statement of account and therefore doesn't reflect actual payment activity on your account.
If your commercial account (i.e. Chattel Mortgage and Commercial Hire Purchase) has had a variation to its payment structure, you may not be able to request an Interest Amortisation Schedule. For interest information, you can request a copy of your contract by contacting us.
If you have a novated lease, you won’t be able to request an Interest Amortisation Schedule as there is no principal & interest breakdown. If your lease is not currently salary packaged, you’ll receive a statement of transactions from us annually. Otherwise, if your lease is currently salary packaged, you can contact your salary packager for a statement of transactions.
You may view the interest rate details of your car loan online. This is currently only available for Consumer loans.
Chattel Mortgage contracts have not traditionally displayed the annual percentage rate used to calculate the total repayment instalments payable by you. From May 2019, we made changes to our Chattel Mortgage contracts to provide greater transparency around the relevant customer rate and the cost of your Chattel Mortgage.
However, there may be instances where contract documents printed before 2 March 2021 display a customer rate rounded to the nearest 2 decimal places. For example:
This change does not impact the amount of the repayment instalments specified in your Chattel Mortgage.
Effective from 2 March 2021, changes have been made so that any contracts printed from this date will have a customer rate rounded up to the nearest 2 decimal places displayed on the contract. For example:
Please note this does not have an impact on your annual percentage rate used to calculate the total repayment instalments under your Chattel Mortgage.
If you have a novated lease, please contact your salary packager for information about your rental rate.
If your car loan account number has 9 digits (XXXXXXXXX), this information relates to you.
You may have a fixed or variable interest rate car loan.
The interest rate type applicable to your loan (either variable or fixed) will remain the same over the entire term of your loan.
Once your car loan settles the rate type cannot be changed.
Interest is calculated on your Account by applying the applicable interest rate to the balance of the Account at the end of each day. The daily interest rate applied is the applicable interest rate divided by 365.
Alternatively, you may do this via our app:
Alternatively, you may do this via our app:
You may view the interest rate details of your car loan online. This is currently only available for Personal Use car loans.
Alternatively, you may do this via our app:
If you have a car loan on a variable interest rate, your principal and interest repayments will be recalculated when there is an interest rate change. We will contact you letting you know your new interest rate and new repayment amount before it becomes due.
If the variable interest rate changes, we will automatically adjust your direct debit amount to cover your new repayment amount.
Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).
Please get in touch as soon as possible so we can work together to find the right solution for you.
Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.
