Complete your request

To complete your requests, we may ask you to complete an online ID verification check.

This is easy to follow, and you'll be guided through with step-by-step instructions.

Make sure you have your original identity document ready, as you'll need to take a photo of the document and then a photo of yourself.

Tips for a successful ID verification check

  • Check all the details you’re submitting are correct and exactly match your ID document
  • Hold the ID as still as possible and make sure that all details (including any photo in the ID) are fully visible
  • Avoid capturing glare and reflections in your photos
  • Don’t take photos of documents displayed on screens or photocopied documents
  • If you have special characters in your name, check your details in the review details screen and edit if they’re not exactly as shown on your ID

We also recommend you:

  • Don’t wear anything obstructing your face - including sunglasses and hats
  • Don’t have anyone else in the background

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    Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

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