Closing your Transaction or Savings Account

Before closing your Transaction or Savings Account:

• make sure your account balance is $0
• cancel or amend any direct debits or scheduled payments that you’ve set up, including any payment agreements that you have in place
• ensure you have no pending transactions
• ensure you've downloaded a copy of any financial statements you may need as they cannot be accessed digitally after your account is closed.
  

To close your Transaction or Savings Account online:

1. Log in to Macquarie Online Banking
2. Hover over your Transaction or Savings Account in the account list
3. Select I want to
4. Select Close account
5. If you have accrued any interest or still have a positive balance in your account and this is your last Macquarie bank account, you’ll need to choose an external bank account to transfer this balance to.
6. When you’re ready to close your account, selec the blue Close account button on the bottom of the screen
7. You will receive a notification to your bell icon when your account is closed
8. You will receive an email with your closing statement attached within 24 hours of account closure.

You might be unable to close your account if:

• you have a negative account balance. To close your account, you’ll need to transfer enough funds into your Transaction or Savings Account to bring the balance to $0.
• your home loan (BSB starting with 182-182) is direct debiting fees and charges from your Transaction Account. In order to close your account, you’ll need to edit your direct debit so that it debits from a different account.
• you have pending transactions.

1. Log in to Macquarie Online Banking
2. Hover over your offset account in the account list
3. Select I want to
4. Select Close account
5. When you’re ready to close your account, click the blue Close account button on the bottom of the screen
6. You will receive a notification to your bell icon when your account is closed
7. You will receive an email with your closing statement attached within 24 hours of account closure.

1. Log in to Macquarie Online
2. Hover over your Offset account in the account list
3. Select I want to
4. Select Close account
5. When you’re ready to close your account, click the blue Close account button on the bottom of the screen
6. You will receive a notification to your bell icon when your account is closed
7. You will receive an email with your closing statement attached within 24 hours of account closure.

Why can’t I close my offset account? 

You might be unable to close your account if:

• you have a negative account balance. In order to close your account, you’ll need to transfer enough funds into your offset account to bring the balance to $0
• your home loan (BSB starting with 182-182) is direct debiting repayments and/or fees and charges from your offset account. In order to close your account, you’ll need to edit your direct debit so that it debits from a different account.
• this is your last offset account attached to your active home loan facility. To close your final offset account, you’d need to change to our Basic Home Loan product. Please call us on 02 8550 5666 (+61 2 8550 5666), 9am to 5pm (Sydney time) Monday to Friday to request this.

Please contact us to close your account:

• Macquarie Cash Management Account: See Close your Cash Management Account
• Macquarie Business Savings Account: See Closing your Business Savings Account
• Macquarie car loan: See Options at the end of your contract
  
• Macquarie credit card: See Close your credit card
• Macquarie Wrap: Please contact your financial adviser for assistance. Your adviser will need to cancel any automated plans that you may have in place. 
• Macquarie Online Trading: Please complete the Account Closure Request form and send it to support@trading.macquarie.com.