Update your preferences

You can switch between paper and online statements from Macquarie Online Banking and update your preferences anytime.

Switch from paper to online statements

  1. Hover over your account in the account list
  2. Select I want to
  3. Select View account statements & reports in the menu drop-down
  4. Select Statement preferences on the right-hand side
  5. Select Online from the list of methods to receive your statements
  6. Enter an email address where you want an email notification to be sent 
  7. Read and agree to the terms and conditions
  8. Select Update statement preferences.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.