Setting up or closing a PayID

Before you set up a PayID, there are a few things you need to have done or your request could be denied: 

• Make sure your PayID (your mobile number) is not registered at another bank
• You need to hold an eligible Macquarie account that can be linked to your PayID such as:
  • Macquarie Transaction or Offset Account
  • Macquarie Saving Account
  • Macquarie Business Savings Account
• We need to have completed verifying your identity
• if you have a joint account, one or more PayIDs can be registered to an account, provided each PayID is unique and not already in use.

1. Select Settings in bottom left on the side menu, or first select on the hamburger menu in top left-hand corner to display the side menu, then go to Settings
2. Select Manage PayID
3. Select on the Create PayID button linked to the mobile number you want to use
4. Before you continue, read the Important Information and Terms of Use then select on the Yes, I agree button
5. Elect a PayID type (e.g. your mobile number) from the list
6. Select the account from the list provided that you wish to link your PayID to. A PayID can only be linked to one account at a time.
7. Select a Pay ID Name from the options provided. A PayID Name is the name that identifies you to payers who want to make a real time payment to your PayID. At the time you register your PayID, you’ll need to select a PayID Name from the list provided.  
8. Confirm your PayID details
9. For added security, you’ll be sent a verification message to your mobile to confirm you own or have the right to use the PayID
10. Successful verification will result in your PayID being ready for use and you can begin using your PayID to receive payments immediately. You’ll also receive an alert if you’ve enabled push notifications.

1. Go to Menu and select PayID
2. Before you start setting up your PayID, read the Important Information and Terms of Use
3. Select a PayID type from the list 
4. Select the account from the list provided that you wish to link your PayID to. A PayID can only be linked to one account at any time.
5. Select a PayID Name from the options provided. A PayID Name is the name that identifies you to payers who want to make a real time payment to your PayID. At the time you register your PayID, you’ll need to select a PayID Name from the list provided.  
6. Confirm your PayID details
7. For added security, you will be sent a verification message to your mobile to confirm you own or have the right to use the PayID
8. Successful verification will result in your PayID being ready for use and you can begin using your PayID to receive payments immediately. You’ll also receive an alert if you’ve enabled push notifications.
    

Your request may be denied if you don’t meet these requirements, or: 

• we’re not satisfied you own or are authorised to use the PayID
• we reasonably suspect the PayID is or has been or will be used for a fraudulent purpose, or
• we’re required to do so by law or the operator of the NPP.

1. Go to Settings in bottom left on the side menu, or first select on the hamburger menu in top left-hand corner to display the side menu, then go to Settings
2. Select Manage PayID
3. Select on the options button, and select Close your PayID
4. A confirmation page will be shown, select on Confirm
5. You’ll be asked to verify yourself
6. Your PayID close request will be lodged and actioned. This change will generally be effective immediately unless we notify you otherwise. You’ll also receive an alert if you’ve enabled push notifications.

1. Go to Menu and select PayID
2. Select on the Options button, and select Close your PayID
3. A confirmation page will be shown, select on Confirm
4. You will be asked to verify yourself
5. Your PayID close request will be lodged and actioned. This change will generally be effective immediately unless we notify you otherwise. You’ll also receive an alert if you’ve enabled push notifications.

You can transfer your PayID to another financial institution. This is a two-step process that’s initiated with us and then completed by you with the other financial institution. 

Until the transfer is completed, real time payments to your PayID will still be directed to the Macquarie account it’s linked to. 

Once your PayID has been successfully registered at the other financial institution, payments to your PayID will no longer be received into your Macquarie account.

If the transfer request is not completed within 14 days, it will expire and your PayID will remain linked to your Macquarie account. You can request to transfer your PayID again at any time.

1. Go to Settings in bottom left on the side menu, or first select on the hamburger menu in top left-hand corner to display the side menu, then go to Settings
2. Select Manage PayID
3. Select on the Options button, and select Transfer your PayID
4. A confirmation page will be shown. Select on Confirm
5. You’ll be asked to verify yourself
6. Your PayID transfer request will be lodged and actioned. This change will generally be effective immediately unless we notify you otherwise. You’ll also receive an alert if you’ve enabled push notifications
7. Once your PayID appears as “Transferring”, you’ll have 14 days to register the PayID with another financial institution.

1. Go to Menu and select PayID
2. Select on the Options button, and select Transfer your PayID
3. A confirmation page will be shown, select on Confirm
4. You’ll be asked to verify yourself
5. Your PayID transfer request will be lodged and actioned. This change will generally be effective immediately unless we notify you otherwise. You’ll also receive an alert if you’ve enabled push notifications
6. Once your PayID appears as “Transferring”, you’ll have 14 days to register the PayID with another financial institution.

If you’d like to move your PayID from one Macquarie account to another (e.g. from a personal account to a business account), you’ll need to close the existing PayID and then set it up again with the new account.

If you close your account, your PayID will be automatically be closed within 24 hours of the account closure. Any payments made to your PayID after the account is closed will fail.