Viewing, spending or archiving purchased eGift cards

You can view your eGift card expiry date in your confirmation email from Macquarie Marketplace (Select the Your eGift card button). Please keep track of this date as we’re unable to replace expired eGift cards.

You can also view your eGift card balance and expiry date in Macquarie Online Banking or the Macquarie Mobile Banking app.

1. Hover over Marketplace icon from the side menu; or first select the menu icon in top left-hand corner to display the side menu 
2. Select My Cards
3. Select View eGift card.

1. Select the $ icon on the front screen
2. Select Marketplace
3. Select My Cards
4. Select your eGift card
5. Select View.

You’ll find instructions on how to use your eGift card on the eGift card itself. To view it, click on:

1. View eGift Card link on the Card Details section
2. Select View on the Card screen
3. Select Usage Instructions and Terms & Conditions.

If you’d like to send your purchased eGift card as a gift, simply view the eGift card via the email, copy the URL and send it to the recipient. Instructions for gifting your eGift cards are also on the confirmation email.

eGift cards can typically be used instantly after purchase. If your eGift card doesn’t work right away, it could be resolved by following the steps below.

• If your eGift card isn’t working immediately after purchase, please wait 30 minutes and then try again.
• If your eGift card is declined when trying to make a purchase, you may be exceeding the remaining balance. Enter the exact amount remaining on the eGift card at the checkout first, before paying the remainder via another means of payment. Typically, the balance of your eGift card can be viewed on the eGift card itself. To do this, simply open your eGift card and follow the instructions on the screen.

If you’re unsure how to use your eGift card, read through the instructions on the eGift card or visit the website of the merchant. You can also contact the merchant directly, contact details for the merchant are displayed on the eGift card.

We’re unable to resend the purchase email to you. To access your purchased eGift cards, follow the steps above to view your eGift card details in Macquarie Online Banking or the Macquarie Mobile Banking app.

If you want to see only active eGift cards in your My Cards menu, you can archive your used eGift cards.

In Macquarie Online Banking:

1. Select the Marketplace/Rewards tile in your dashboard or
2. Hover over menu icon in top left-hand corner
3. Navigate to Marketplace, then My Cards
4. Choose the eGift card you’d like to archive
5. Select Archive on the right-hand side of the screen.

In the Macquarie Mobile Banking app:

1. Tap on the red $ icon at the bottom-right corner of the screen
2. Select Marketplace option
3. Select My Cards menu
4. Swipe left on the eGift card you’d like to archive
5. Select Archive.

Navigate to Archive to view all your archived eGift cards.