To help safeguard your personal and financial information, follow these basic security practices:
How do I safeguard my personal and financial information?
Use strong device security
Set a strong passcode: Your passcode will help protect your phone as a first line of defence, make sure your phone passcode is not easy to guess to ensure maximum security. Never share your passcode with anyone.
If you believe your passcode has been compromised, change it as soon as possible.
Enable automatic lock: Ensure your phone locks automatically after a short period of inactivity. This will help protect your phone if it is stolen.
Set up the Macquarie Authenticator app
Follow the steps on how to set up Macquarie Authenticator.
Monitor authentication requests: If you receive authorisation requests for transactions you did not initiate, decline them and notify Macquarie immediately.
Regularly update your device and backup your data
Regular updates: Ensure your phone’s operating system and apps are up to date to help protect against security vulnerabilities.
Regular backups: Regularly back up important data such as contacts and photos to a secure cloud service or external storage.
Be cautious with communications
Verify requests: Be cautious of unexpected or suspicious requests for personal information, especially if they come through text messages, emails or over the phone. We will never ask you to transfer funds to another account and you should never share your passwords. If you have any doubts about a communication you have received, contact us via live chat or email scams@macquarie.com.
Avoid clicking suspicious links. Don’t click on links or download attachments from unknown or suspicious sources.
Protecting your information
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Protecting your phone -
What to do if your phone is lost, stolen, or compromised
Start a live chat
Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).
Experiencing financial difficulty?
Please get in touch as soon as possible so we can work together to find the right solution for you.
Resolve a complaint
Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.