We only accept applications from entity types that are available through our online application process.
If you are applying on behalf of a public company that is also registered with the Australian Charities and Not-for-profits Commission (ACNC), please contact us via email at transact@macquarie.com.au, or give us a call to discuss your options further.
If you are experiencing issues with logging in to Macquarie Online Banking or the Macquarie Mobile Banking app, please see Log in to Macquarie Online Banking for troubleshooting steps.
You may be able to request certain transactions and account changes by submitting a form, if you can’t access to Macquarie Online Banking or the Macquarie Mobile Banking app. The table below outlines the criteria you must fall under in order for us to accept your form for processing.
Please note that if you can access Macquarie Online Banking or the Macquarie Mobile Banking app, you must log in and complete these requests securely via Macquarie Online Banking or the Macquarie Mobile Banking app.
For more information, please get in touch with us via live chat or give us a call.
| Process | Description |
|---|---|
| Changing your contact details | If you have can access to Macquarie Online Banking or the Macquarie Mobile Banking app, you can change most of your details online. If you need to change your mobile number, you can do so via live chat. If you are unable to use the above methods due tofor accessibility reasons, you may be able to update your details by giving us a call. |
| Requesting a reccuring payment | Reccuring Payments set up using Macquarie Online Banking or the Macquarie Mobile Banking app can only be amended or cancelled online. For more information, see Managing your scheduled payments. To amend or cancel a recurring payment that was not set up online, please use the Macquarie Cash Solutions Recurring Payment Authority form. If you cannot access Macquarie Online Banking or the Macquarie Mobile Banking app for accessibility reasons, please use the form above. |
| Making a withdrawal or payment | If you have access to Macquarie Online Banking or the Macquarie Mobile Banking app, you can make payments of up to $100,000 using Macquarie Authenticator. For more information, please see What is Macquarie Authenticator? If you need to make a payment above $100,000 or if you cannot access Macquarie Online Banking or the Macquarie Mobile Banking app for accessibility reasons, you can make a withdrawal or payment using the Macquarie Withdrawal form. |
Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).
Please get in touch as soon as possible so we can work together to find the right solution for you.
Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.
