A code is a unique code that refreshes every minute inside your Macquarie Authenticator app. It is safer than SMS as it’s tied to your verified mobile app and cannot be part of an SMS porting attack. It also runs without internet connection and is handy for those times when you may be in a remote area or overseas.
On the verification screen:
Macquarie Authenticator requires the correct time and date to be set in order to function correctly. Make sure you’ve chosen Set automatically for your date & time in your device settings.
If this continues to fail, you can attempt the following:
If you’re still unable to proceed, give us a call on 02 8550 5666 (+61 2 8550 5666), 24/7.
Please note you can only use codes to approve requests which you initiate for yourself. You will be unable to use a code to provide consent for an adviser initiated request
Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).
Please get in touch as soon as possible so we can work together to find the right solution for you.
Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.
