Macquarie Authenticator for your clients

To make it easier for you and your clients, the following guide can be used as a quick reference, no matter where your client is on the journey.

Simply, Macquarie Authenticator is easy to use. You or your clients only need to tap a button to approve an action on the account rather than typing numbers from a security code SMS. It gives you and your clients real-time control to approve or deny online transactions and account changes quickly and easily.  

Macquarie Authenticator is our most secure verification method. It’s a standalone mobile app that sends you or your client a push notification to verify certain transactions and account changes. Macquarie Authenticator sits alongside Adviser Online, Macquarie Online Banking and the Macquarie Mobile Banking app.

Before your clients can register to the Macquarie Authenticator app, they’ll need to know their Macquarie ID, password, and have their current mobile and email address on file with us. 

Learn more about how your clients can:

• Retrieve their Macquarie ID or reset their password online
• Check if their mobile and email address is up to date. 

When your clients are ready to download and use Macquarie Authenticator, the following resources are available to your clients for easy access:

• Learn more about Macquarie Authenticator 
• How to set up Macquarie Authenticator on your client’s device
• How to approve or deny certain transactions or account changes.

Macquarie Authenticator is available for Apple iOS and Android devices. Your client can download the app for free from the app store.

Once the registration process is complete, your client can start approving payments created in Adviser Online.

To receive push notifications in Macquarie Authenticator, your clients will need to enable notifications in settings on their device.

There are two ways to see if your client has registered for Macquarie Authenticator: search for the client individually or download a client list file.

Individual client search 

1. Log in to Adviser Online
2. Search for your client using the global search bar
3. Click on client
4. Scroll down to the client logins tile.

From the client logins tile, you’ll be able to see the registration status of both the Macquarie Online Banking app and Macquarie Authenticator. At the top of the page, you can also view the phone numbers and email address your client has on file. To receive push notifications your client will need to enable the notifications settings on their device for Macquarie Authenticator.

Download client list 

1. Log in to Adviser Online
2. Select Download client list from the Adviser Online dashboard 

The client list will contain related parties, including authorised signatories, linked to all of your accounts. This information is updated overnight.

The information displayed on the Client overview page is real-time.  

If an individual has multiple mobile and/or email records on file with us, the most recent details are displayed. Some mobile numbers may be formatted to include the country code, while others may not. Both formats are acceptable for receiving the one-time SMS verification code your clients need to register for Macquarie Authenticator. 

From Thursday 28 November 2024, your clients will need Macquarie Authenticator to approve any new payments you initiate from their cash and super accounts, and from pension accounts for payments over $30,000. 

Approvals via Macquarie Authenticator will replace: 

• SMS secure codes for CMA and IDPS cash hub payments
• Print, Sign, and Upload (PSU) for superannuation and some pension payments. 

There are no Power of Attorney (POA) restrictions for Adviser Initiated Payments on non-pension accounts.

However, if your client’s pension account is under POA, they won’t be able to use Macquarie Authenticator to approve adviser-initiated actions. 

The POA will need to approve actions on the pension account using the print, sign and upload method.

If your client has registered for Macquarie Authenticator, they will receive a push notification to approve the payment in the Macquarie Authenticator app.

Any push notification sent to your client is valid for 24 hours after they receive the notification. After this period, you’ll need to generate a new push notification.

To generate a new push notification, navigate to the task or payment and click Resend notification.

Macquarie Authenticator includes a high level of security using multi-factor authentication. SMS has become less secure as scammers have found ways to port client SIM cards.  
  
It also uses a different approach that sends information to your physical mobile device. There is no current way for someone to fake your physical device and redirect your security information.