Preparing your clients to use Macquarie Authenticator

To make it easier for you and your clients, the following guide can be used as a quick reference, no matter where your client is on the journey.

Why should my clients use Macquarie Authenticator?

Simply, Macquarie Authenticator is easy to use. You or your clients only need to tap a button to approve an action on the account rather than typing numbers from a security code SMS. It gives you and your clients real-time control to approve or deny online transactions and account changes quickly and easily.  

Macquarie Authenticator is our most secure verification method. It’s a standalone mobile app that sends you or your client a push notification to verify certain transactions and account changes. Macquarie Authenticator sits alongside Adviser Online, Macquarie Online Banking and the Macquarie Mobile Banking app.

What would my client need to register for Macquarie Authenticator?

Before your clients can register to the Macquarie Authenticator app, they’ll need to know their Macquarie ID, password, and have their current mobile and email address on file with us. 

What your client needsWhere to find itHow to update it
Current mobile number 
  • Clients can see their mobile they have on file in Macquarie Online Banking and in the Macquarie Mobile Banking app
  • You can view your client’s mobile and email details on file on the Client Overview screen in Adviser Online
  • Clients must call us themselves to update their mobile number

 

Current email address
  • Clients can see their email address they have on file in Macquarie Online Banking and in the Macquarie Mobile Banking app
  • You can view your client's mobile and email details on file on the Client Overview screen in Adviser Online
  • Clients can update their email in Macquarie Online Banking and in the Macquarie Mobile Banking app
  • Client's who don't use Macquarie Online Banking must call us
Macquarie ID and password
  • Clients can retreive their Macquarie ID and reset their password in Macquarie Online Banking by selecting Forgot login details?
  • Clients can update their password and Macquarie ID username in Macquarie Online Banking
  • If a client has never logged in and so doesn’t have a password yet, they need to select New to Internet Banking? Register now on the Macquarie Online Banking home screen

Learn more about how your clients can:

How can my client download and register for the Macquarie Authenticator app?

When your clients are ready to download and use Macquarie Authenticator, the following resources are available to your clients for easy access:

Macquarie Authenticator is available for Apple iOS and Android devices. Your client can download the app for free from the app store.

Once the registration process is complete, your client can start approving payments created in Adviser Online.

To receive push notifications in Macquarie Authenticator, your clients will need to enable notifications in settings on their device.

How do I know if my client has registered for Macquarie Authenticator?

There are two ways to see if your client has registered for Macquarie Authenticator: search for the client individually or download a client list file.

Individual client search 

  1. Log in to Adviser Online
  2. Search for your client using the global search bar
  3. Click on client
  4. Scroll down to the client logins tile.

From the client logins tile, you’ll be able to see the registration status of both the Macquarie Online Banking app and Macquarie Authenticator. At the top of the page, you can also view the phone numbers and email address your client has on file. To receive push notifications your client will need to enable the notifications settings on their device for Macquarie Authenticator.

Download client list 

  1. Log in to Adviser Online
  2. Select Download client list from the Adviser Online dashboard 

The client list will contain all clients and related parties, including authorised signatories, linked to accounts that you have visibility of in Adviser Online. This information is updated overnight.

The dealer/adviser filter dropdown on the Adviser Online dashboard will similarly contain all dealer/adviser codes you have visibility of in Adviser Online. All available codes are selected to be included in the client list file by default. You can use this filter to  choose codes to refine the scope of clients and related parties you want to include in the client list file download.

Note: you will only have the ability to filter by adviser codes if you have adviser-level visibility on Adviser Online, and by dealer codes if you have dealer-level visibility.

How can clients check their registration status?

Your client can see if they’ve registered for Macquarie Authenticator in Macquarie Online Banking:

  1. Log in to Macquarie Online
  2. Click the Settings icon in the left corner of the screen, and click Security settings
  3. If your client has registered for Macquarie Authenticator, they will see the words Installed in green, next to the Macquarie Authenticator heading, on the Macquarie apps tile.

Similarly, your client can see if they’ve registered for Macquarie Authenticator in the Macquarie Mobile Banking app:

  1. Log in to Macquarie Mobile Banking
  2. Click the Menu icon in the right corner of the screen, and click Security, then Macquarie apps
  3. If your client has registered for Macquarie Authenticator, they will see the words Installed in green.

Which adviser-initiated payments do clients need Macquarie Authenticator for?

From Thursday 28 November 2024, your clients will need Macquarie Authenticator to approve any new payments you initiate from their cash and super accounts, and from pension accounts for payments over $30,000. 

Approvals via Macquarie Authenticator will replace: 

  • SMS secure codes for CMA and IDPS cash hub payments
  • Print, Sign, and Upload (PSU) for superannuation and some pension payments. 
Adviser-initiated payments (AIP)Requires client approval via Macquarie Authenticator from 28 November 2024
Make AIP from CMA or IDPS Cash Account (up to $500,000)Yes
Make AIP from superannuation (up to $500,000)Yes
Make AIP <$30,000 from pensionNo
Make AIP >$30,000 (up to $500,000) from pensionYes
Set up recurring payment from CMA or IDPS Cash Hub (up to $500,000)Yes
Set up a new or amend an existing reccuring payment from pension (within maximum and minimum requirements)No
Cash bulk transacting (any amount)No

Can my client use Macquarie Authenticator to approve payments under Power of Attorney?

There are no Power of Attorney (POA) restrictions for Adviser Initiated Payments on non-pension accounts.

However, if your client’s pension account is under POA, they won’t be able to use Macquarie Authenticator to approve adviser-initiated actions. 

The POA will need to approve actions on the pension account using the print, sign and upload method.

How long is my client’s push notification valid for in Macquarie Authenticator?

If your client has registered for Macquarie Authenticator, they will receive a push notification to approve the payment in the Macquarie Authenticator app.

Any push notification sent to your client is valid for 24 hours after they receive the notification. After this period, you’ll need to generate a new push notification.

To generate a new push notification, navigate to the task or payment and click Resend notification.

How is Macquarie Authenticator safer than SMS?

Macquarie Authenticator includes a high level of security using multi-factor authentication. SMS has become less secure as scammers have found ways to port client SIM cards.  
  
It also uses a different approach that sends information to your physical mobile device. There is no current way for someone to fake your physical device and redirect your security information. 

What if Macquarie Authenticator isn’t working?

Please refer your clients to Macquarie Authenticator is not working in Personal Help Centre.

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Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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