Macquarie Authenticator for your clients

To make it easier for you and your clients, the following guide can be used as a quick reference, no matter where your client is on the journey.

Simply, Macquarie Authenticator is easy to use. You or your clients only need to tap a button to approve an action on the account rather than typing numbers from a security code SMS. It gives you and your clients real-time control to approve or deny online transactions and account changes quickly and easily.  

Macquarie Authenticator is our most secure verification method. It’s a standalone mobile app that sends you or your client a push notification to verify certain transactions and account changes. Macquarie Authenticator sits alongside Adviser Online, Macquarie Online Banking and the Macquarie Mobile Banking app.

Before your clients can register to the Macquarie Authenticator app, they’ll need to know their Macquarie ID, password, and have their current mobile and email address on file with us. 

Learn more about how your clients can:

• Retrieve their Macquarie ID or reset their password online
• Check if their mobile and email address is up to date. 

When your clients are ready to download and use Macquarie Authenticator, the following resources are available to your clients for easy access:

• Learn more about Macquarie Authenticator 
• How to set up Macquarie Authenticator on your client’s device
• How to approve or deny certain transactions or account changes.

Macquarie Authenticator is available for Apple iOS and Android devices. Your client can download the app for free from the app store.

To complete registration for Authenticator, your client must enable push notifications and complete all of the steps in the training simulator to finalise their set up.

Once the registration process is complete, your client can start approving payments created in Adviser Online.

To receive push notifications in Macquarie Authenticator, your clients will need to enable notifications in settings on their device.

There are two ways to see if your client has registered for Macquarie Authenticator: search for the client individually or download a client list file.

Individual client search 

1. Log in to Adviser Online
2. Search for your client using the global search bar
3. Click on client
4. Scroll down to the client logins tile.

From the client logins tile, you’ll be able to see the registration status of both the Macquarie Online Banking app and Macquarie Authenticator. At the top of the page, you can also view the phone numbers and email address your client has on file. To receive push notifications your client will need to enable the notifications settings on their device for Macquarie Authenticator.

You will not be able to initiate a payment request in Adviser Online if your client has not registered for the Macquarie Authenticator app and enabled push notifications. The Client logins tile on the Client overview screen in Adviser Online will show whether your client has Authenticator installed. If your client is showing as having Authenticator installed and you're still not able to initiate a payment request in Adviser Online, this is because your client has not enabled push notifications. Your client must enable push notifications and complete all of the steps in the training simulator to finalise their set up for Authenticator.

Download client list 

1. Log in to Adviser Online
2. Select Download client list from the Adviser Online dashboard 

The client list will contain all clients and related parties, including authorised signatories, linked to accounts that you have visibility of in Adviser Online. This information is updated overnight.

The dealer/adviser filter dropdown on the Adviser Online dashboard will similarly contain all dealer/adviser codes you have visibility of in Adviser Online. All available codes are selected to be included in the client list file by default. You can use this filter to  choose codes to refine the scope of clients and related parties you want to include in the client list file download.

Note: you will only have the ability to filter by adviser codes if you have adviser-level visibility on Adviser Online, and by dealer codes if you have dealer-level visibility.

Your clients will need Macquarie Authenticator to approve any new payments you initiate from their Cash Hub Accounts (excluding Accelerator and Vision Savings), super accounts and from pension accounts for all rollovers and for lump sums and ad hoc pension payments over $30,000 using ‘Make a payment’. 

You and your client/s will be prompted when creating the payment when authorisation is required.

Approvals via Macquarie Authenticator have replaced SMS secure codes and Print, Sign, and Upload (PSU) for payments.

For CMA or Consolidator Cash Account it is possible to have a Power of Attorney registered with Macquarie Authenticator to approve payments. You’ll be unable to initiate requests requiring client approval for super or pension accounts with a Power of Attorney or administrator appointed.

If your client has registered for Macquarie Authenticator, they will receive a push notification to approve the payment in the Macquarie Authenticator app.

Any push notification sent to your client is valid for 24 hours after they receive the notification. After this period, you’ll need to generate a new push notification.

To generate a new push notification, navigate to the task or payment and click Resend notification.

Macquarie Authenticator includes a high level of security using multi-factor authentication. SMS has become less secure as scammers have found ways to port client SIM cards.  
  
It also uses a different approach that sends information to your physical mobile device. There is no current way for someone to fake your physical device and redirect your security information.