Protecting your clients’ accounts from fraud is one of our highest priorities. Starting late November, your clients will need Macquarie Authenticator to approve adviser-initiated payments from their CMA and investment cash accounts (and from early December for all super and pension payments over $30,000).
This will replace SMS secure codes for CMA and investment cash account payments, and Print, Sign, and Upload (PSU) for superannuation and some pension payments.
Before a client can set up Authenticator, we need their mobile number on file. To help your clients do this, next week you’ll be able to contact us via live chat to give us their new mobile number, instead of your client needing to call us.
Your client will then receive an SMS from Macquarie to their new mobile number with a hyperlink to securely complete their identity verification using Macquarie online ID check. You can read more about ID checks for mobile phone updates here.
We’ll save your client’s new mobile phone number which will also reflect in Adviser Online within 48 hours after they have successfully completed their online identity verification. Then, the client can proceed with registering for Authenticator.
Michelle Weber
Head of Wrap Platform
A complete digital platform
We’re connecting you with technology that brings efficiency for you, your business and your clients.
- Enhanced visibility over your clients so you can now view and download your clients under particular adviser or dealer code and select/de-select codes to refine the scope of clients and related parties contained in the client list file.
- Increased visibility of payment data by displaying the payment date for expired payments in an expanded payment accordion.
- Greater reporting enhancements by increasing the ‘top movers’ to 5 instead of 3 and enabling the option for you to see what securities have had the greatest positive and negative movements by growth or performance with a toggle to see top gainers and decliners.
- Simplifying our cash management solutions from 1 November to streamline applications and improve account opening times we’re:
- removing manual recurring payments for both the standalone CMA and Wrap cash hub
- updating our terms and conditions effective 1 November, so please refer to ‘Forms & Resources’ to download our updated forms
- ceasing international payments from the CMA so you and your clients will need to go a forex provider to do this.
- Greater transparency of your clients’ term deposit maturities coming soon with a new notifications dashboard in Adviser Online. Click to view the notifications screen which will show term deposits in accounts linked to all adviser codes. This new dashboard will be replacing email alerts for upcoming term deposit maturities.
- Simplifying our reporting by removing some legacy reports available in Wrap Online where there’s an equivalent available in Adviser Online.
Greater protection for you and your clients
You and your team have access to a stable and secure platform underpinned by the security and risk commitment of a global investment group.
- Greater protection for your clients using Macquarie Authenticator coming soon by making Authenticator the default channel for clients to authorise adviser-initiated withdrawals from their CMA and investment cash from late November and all super and pension accounts for payments over $30,000 from early December.
- approvals via Macquarie Authenticator will replace SMS secure codes for CMA and investment cash account payments, and Print, Sign, and Upload (PSU) for superannuation and some pension payments.
- fund transfers from an investment cash account to a nominated account will only be available using Adviser Initiated Payments in Adviser Online. This means all payments you make for your client will require client authorisation via Authenticator.
- Enhanced fraud detection capabilities for payments made via Adviser Initiated Payments for cash accounts in Adviser Online
- Enhancing your clients’ CMA account security by simplifying Third Party Authorities and:
- removing the functionality to load a Financial Services Professional or Company as an authorised signatory.
- removing the functionality to load an individual as an authorised signatory, unless they are a POA, Employee/Office holder of a non-individual CMA, Director, Trustee, Guardian/Administrator or Executor (Wrap CMA accounts are exempt from this functionality change)
- rebranding authority names from Enquiry authority to View authority, Limited Third Party authority to Term Deposit authority and Limited Funds Transfer Authority to Accelerator Account Transfer authority.
Access to a wide range of investment options
Our investment choices allow you to design a portfolio to meet each client’s investment objectives and adapt as their needs evolve.
- We've added 12 managed funds, 6 separately managed accounts and 5 fund-like securities to our Macquarie Wrap IDPS and super investment menus. View our investment menu update to see what we’ve added
Discover what's next with Macquarie
We’re becoming a fully digital platform that gives you security, investment choice and control.
- Help your clients transition to a completely digital banking experience by reminding them that from 1 November, all payments into and out of a client’s Macquarie account will need to be made digitally. They’ll be unable to deposit or withdraw any cheques into Macquarie products. Please visit our support page 'Changes to cash and cheque services' for access to key information and resources.
