We’re expanding our pension functionality in Adviser Online, and soon you’ll be able to roll over your pension clients into an APRA regulated fund or SMSF.
Focused on making this a safe, efficient and transparent process, this new feature will help:
- reduce errors with smart validations highlighting any errors or missing information
- provide secure client approval with the integration of the Macquarie Authenticator app
- keep you up to date with status tracking and audit history in Request Centre.
Read more about this feature and other product and platform updates below.
Michelle Weber
Head of Wrap Platform
A complete digital platform
We’re connecting you with technology that allows you to achieve efficiency for you and your clients.
- Efficient pension roll overs for your clients coming soon in Adviser Online. You’ll need full or limited transact access to use this feature and your clients must have downloaded and registered for Macquarie Authenticator to provide secure client approval. Please note this feature is not available for transition to retirement pensions and term allocated pensions.
This feature is one of many to be released using Macquarie Authenticator as the only method for client consent. As part of our complete digital platform, all new features will integrate with Authenticator only.
- Improved visibility over your clients’ portfolio performance contributions with an enhanced breakdown of the summary values. You’ll now have increased granularity to Capital inflows, Capital outflows, Income and Expenses. This is also the first feature where you’ll see instant changes apply to Report Builder, so you can also download a Performance report with these updates.
- Enhanced oversight and control over payments on your clients’ cash accounts by being able to view payments that have been cancelled or expired on the Manage payments page. We’ve also introduced filtering to support the new statuses.
- Greater navigation of your report pack from Report Builder with a new ‘content’s page’ to find information easily. This will be included after the cover page when a minimum of two PDF reports are selected.
- More options for digital signatures with the onboarding of new e-signature provider 'Zoho' to receive Third Party Authority forms.
- Simplifying our service offerings for efficiency by making changes to Limited Third Party Authority (LTPA). In August, we're removing LTPA at an adviser level from our cash applications. Dealer level LTPA will continue to be available.
- Enhancing our Design and Distribution Obligation (DDO) processes by ensuring managed fund applications don't proceed if you've attested to not having provided personal advice and the managed fund requires personal advice (as specified in the Target Market Determination (TMD) data received via Morningstar).
Greater protection for you and your clients
You and your team have access to a stable and secure platform underpinned by the security and risk commitment of a global investment group.
- Your clients now need Macquarie Authenticator to make payments over $2,000 on Macquarie Online Banking (web and mobile) via PayTo and PayAnyone. Later this year, they’ll also need it to approve payments you initiate from their cash and super accounts, and from pension accounts for payments over $30,000. These approvals via the Macquarie Authenticator app will replace SMS codes and requests via forms.
To help your clients with this change, you can check Adviser Online to see whether a client has downloaded the app. Simply go to ‘Client overview’ and check the status under ‘Macquarie Authenticator app’ in the bottom-right corner.
We also encourage you to visit the Macquarie Help Centre where we have plenty of helpful information about Macquarie Authenticator and read our setup instructions flyer which explains what Macquarie Authenticator is. We’re also working on an update in Adviser Online so you can see your clients and their app download status in one place. We’ll be in touch when this is available.
Access to a wide range of investment options
Our investment choices allow you to design a portfolio to meet each client’s investment objectives and adapt as their needs evolve.
- We've added 8 Managed Funds, 10 Separately Managed Accounts and 8 Fund-like securities to our Macquarie Wrap IDPS and Super investment menus. Visit our Investment menu update to see what we’ve added.
Discover what's next with Macquarie
We’re becoming a fully digital platform that gives you security, investment choice and control.
- Reminder: Removal of cheque services from November 2024
From November 2024, cheque services will no longer be available. Please ensure you plan ahead by speaking with clients who are still using cheque services for deposits/withdrawals.
Our support page Changes to cash and cheque services has key information and resources to help you and your clients with this change. - Tax reports are starting soon. We’ll aim to send your clients’ tax reports in fortnightly tranches, depending on the nature of investments held in their account. Certain information may be required from third party product issuers to finalise your clients’ tax reports, so we’ll finalise these as quickly as we can after all necessary information is received.
