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November Digital Download

We’re continually investing in our platform technology, digitisation and security to deliver new features and enhancements.

When we look back at what we’ve released this year, we’re pleased to see that our digital features have enabled faster, easier and simpler ways of working for you.

Whilst building you a complete digital platform, we've ensured security and protection remain a priority.

Our final Digital Download of 2024 outlines changes and updates we’ve made to our platform and products in November, as well as a summary of key releases and updates this year.

As we move into a new year, we want to thank you for your partnership and wish you a happy and safe festive season.

Michelle Weber

Head of Wrap Platform

A complete digital platform

We’re connecting you with technology that brings efficiency for you, your business and your clients.

  • Create a more personalised experience through data with our new asset allocation report pack. With elevated visuals including dual pie graphs and double bar charts, you’re able to clearly compare your clients’ current portfolios against their desired benchmark and include benchmark details and holding information based on Global Industry Classification Standard (GICS).
  • Get quick access to previously generated report packs with our new ‘Generated Report’s tile in Report Builder. By clicking on the tile, you’ll be able to see all report packs generated for an account in the last 90 days.  Any user with access to the account will have access to these report packs.
  • Have greater transparency of your clients’ term deposit maturities as you’ll now receive notifications for any upcoming Wrap term deposit maturity in Adviser Online. Click the bell icon to view the notifications screen, which will show upcoming term deposits maturities on accounts you have access to. This new dashboard has replaced email alerts for upcoming term deposit maturities.
  • Efficient digital login experience for Wrap Third Party Authorities when accessing Wrap Online. Users will now be redirected to the new digital login page and must have downloaded and registered for the Macquarie Authenticator app, before they can log in and access Wrap Online.
  • Enhancing your browsing experience by presenting you with a pop-up (modal) on your Adviser Online dashboard to notify you to switch to a supported browser or device for a better experience if you’re trying to use Adviser Online via an unsupported browser or device.
  • Greater security and portfolio level performance calculations by using market-price data instead of the cost for Write In and Write Out transactions of Other Assets and, utilising all capital flows (positive and negative) for code converted assets in security performance calculations.
  • Faster CMA and term deposit opening with fewer follow-ups by removing Print, Sign and Upload (PSU) applications from Thursday 5 December 2024.
  • Convenient access to statements by removing paper statements for our deposit products (term deposits and cash management account). You and your clients can access these statements online at any time when logging into Adviser Online or Macquarie Online Banking.
  • Simplifying our Adviser Online terms and conditions to be more concise, easier to understand and better protect your clients. These T&Cs apply to your registration with us and use of Adviser Online.

Greater protection for you and your clients

You and your team have access to a stable and secure platform underpinned by the security and risk commitment of a global investment group.

  • Enhanced security for your clients with Macquarie Authenticator
    • your clients will need Macquarie Authenticator to approve new payments you initiate from their CMA, investment cash, super, and from pension accounts for payments over $30,000. 
    • Approval via Macquarie Authenticator will replace SMS secure codes for CMA and investment cash account payments, and Print, Sign, and Upload (PSU) for super and some pension payments. You can read more about how to set up Authenticator in our Help Centre article.
  • Updating the Target Market Determinations (TMD) to ensure they remain appropriate for our IDPS, Super and Pension products and their intended target markets. The TMDs describe the types of clients these products are designed for, as well as any conditions that apply to the distribution of the products, and distributor reporting requirements. The TMDs are reviewed annually, and we'll let you know each time new versions are made available online. You can access our TMDs via our Design and Distribution Obligations website  to learn more about changes which may affect your clients.

Access to a wide range of investment options

Our investment choices allow you to design a portfolio to meet each client’s investment objectives and adapt as their needs evolve.

  • We've added 3 managed funds, 4 separately managed accounts and 5 fund-like securities to our Macquarie Wrap IDPS and super investment menus. View our investment menu update to see what we’ve added.

Discover what's next with Macquarie

We’re becoming a fully digital platform that gives you security, investment choice and control.

  • We’re providing a complete digital banking experience for you and your clients.
    • Cash deposits and cheque services are no longer available, including the use of personal cheque books. Please visit our support page 'Changes to cash and cheque services'  for access to key information and resources. 
    • We're no longer processing international transfers from your clients’ cash hub accounts via the Macquarie Overseas Telegraphic Transfer Request form. International transfers can still be made from cash hub accounts however, you’ll need to use a third-party foreign exchange provider.

Your 2024 wrap-up

We’ve released a significant number of new features and enhanced tools this year to help you efficiently manage your business and clients’ while feeling protected and in control. We’ve outlined our key deliveries below.

Investing in our technology

We’ve invested in our platform technology to make your experience even more integrated, intuitive and easy with enhanced reporting and increased visibility of your clients’ performance including:

  • Ad hoc report packs and templates with performance reports.
  • Seamless generation of report packs with Report Builder in Adviser Online allowing you to consolidate packs of multiple reports for a single account in one centralised location.
  • Clients’ portfolio performance included in their reports using Report Builder in Adviser Online.
  • Portfolio summary, portfolio movement and security detail sections added into Performance Reporting.
  • Capital inflows, Capital outflows, Income and Expenses in the ‘Performance Summary’ with new graphs making it easier to visualise the drivers of portfolio movement that impact performance over key time intervals (e.g., by month, quarter, year).
  • Granular breakdown of capital inflows and outflows, and income and expenses. We did this based on user feedback requesting a further breakdown of the summary values. In parallel, we also uplifted Report Builder to automatically include a contents page when a pack contains more than two reports to improve usability.
  • Click-through to underlying transactions for greater transparency into the individual transactions that make up the cumulative category value (e.g., view all individual dividends and distributions that make up investment income).

New efficiencies for your business

We’ve digitised processes to simplify administration tasks and enable faster turnaround times including:

  • Digital account management:
    • Digital Macquarie Wrap pension rollovers for your clients into an APRA regulated fund or SMSF. Smart validations highlight any errors or missing information, which reduces the need for follow-ups. The integration of Macquarie Authenticator ensures secure client approval, and status tracking and audit history in Request Centre keeps you up to date.
    • Simplified fortnightly pension payment updates, so you can nominate the date payments are to be received by, rather than the date payments are to be processed on.
  • Simplified administration
    • Wrap term deposit maturity elections added to reporting which you can see on the ‘Account details’ page.
    • Easier Wrap term deposit maturity elections with improved tracking in Request Centre and streamlined navigation in Adviser Online.
    • Quick and easy adjustments to SMA income elections in Adviser Online.
    • Greater transparency of your clients’ transactions by viewing pending transactions (transactions that haven’t settled yet) in Xplan across your Macquarie Wrap clients’ accounts.
  • Enhanced support
    • Greater record keeping and accessibility with live chat transcripts so you can keep your conversations on screen when the live chat ends and save a copy of the conversation for future reference.
    • Ability to update your client’s mobile number via live chat in Adviser Online, removing the need for your client to call us.
    • Better direction for your live chat enquiries using our ‘pre-chat’.

Keeping your clients secure

We’re continually ensuring your clients’ wealth is protected with greater security and protection features including:

  • Our new client list on the Adviser Online dashboard to quickly identify your clients who don’t have Macquarie Authenticator. It includes their mobile and email address so you can easily contact them to help them understand and register for Macquarie Authenticator.
  • Macquarie Authenticator being the default channel for clients to make payments over $2,000 on Macquarie Online Banking (web and mobile) via PayTo and Pay Anyone, and authorise adviser-initiated withdrawals from their CMA, super and pension accounts (over $30,000 for pension withdrawals).
  • A new fraud detection tool applied to Adviser Online that uses behavioural biometrics, adding an extra layer of security to better detect and prevent unusual or suspicious activities from cyber-attacks. 

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