As we continue to deliver new features and enhancements in Adviser Online, this month we’re excited to release an uplifted experience when making SMA income elections for your clients.
This means you can efficiently manage your clients’ SMAs in Adviser Online, with intuitive tools, guidance and integration with Report Builder.
Read more about this new feature plus more product and platform updates below.
Michelle Weber
Head of Wrap Platform
A complete digital platform
We’re connecting you with technology that allows you to achieve efficiency for you and your clients.
- Quick and easy adjustments for SMA income elections in Adviser Online
If you have full transact access, you can now arrange to have income from your client’s SMAs automatically transferred to their primary Wrap account or kept within the SMA to be reinvested directly in Adviser Online.
You can also:- review your client’s SMA income elections directly on the account details page
- update your client's SMA income elections directly from the account details screen with intuitive guidance provided to you throughout the process, and important information callouts in conjunction with Help Centre links to provide you with troubleshooting tips with each step
- review and download their SMA income election updates history
- view both SMA income elections and SMA customisations in the ‘Account details’ report in Report Builder.
- Helping you avoid delays with Adviser Initiated Super Payments
Since we released digital Adviser Initiated Super Payments, we've received more than 50% of super withdrawals digitally. So that we can make these payments efficiently, please ensure your client has downloaded the Macquarie Authenticator App. If you do need to use Print, Sign and Upload, the client-signed document must be uploaded to the original request in Request Centre. You can do this by:- logging into Adviser Online
- navigating to Request Centre
- searching for the request using approval ID, account name or account number
- expanding the request accordion
- dragging and dropping or browsing for the signed Print, Sign & Upload document
- clicking submit.
Please note, if the document has been signed by an approved electronic signature, please ensure the certificate of completion is also uploaded to the request.
- Reducing follow-ups and improving turnaround times for rollover requests
From 1 July 2024, we’ll automatically sell down your clients’ investment holdings if we need to top up their Wrap Cash Hub (due to insufficient cash in their account) to process their rollover request.
- Easily view the term deposit rate limits for each provider
We’ve updated the Interest Rates tile in Adviser Online to include the Wrap term deposit rate limits for each provider (ANZ, Macquarie Bank and NAB).
- Uplifted print view for cash transaction reports
We uplifted the print view for cash transaction reports to allow for sorting by descending date. For investment, super, pension and SMA cash accounts, you can now see past transactions with the corresponding opening and closing balance.
- Greater clarity and transparency around our processing timeframes and requirements
We've uplifted multiple Help Centre articles to better communicate processing timeframes, scenarios, requirements, and considerations. You can now also find information on our general processing times, as well as additional information on topics like account opening requirements to help you understand and avoid processing delays.
- Increasing efficiency and improving your online experience for repetitive actions
You can now bulk update categories and notes, and bulk edit, download and print transactions for your clients’ cash accounts in Adviser Online.
Greater protection for you and your clients
You and your team have access to a stable and secure platform underpinned by the security and risk commitment of a global investment group.
- Additional protection measures to help keep your clients safe
Soon, your clients will need Macquarie Authenticator to use the Macquarie Mobile Banking app and Macquarie Online Banking, and to approve certain adviser-initiated account activity. We’re contacting you and your clients separately with more information about this, but we recommend speaking with your clients who don’t use Macquarie Authenticator currently to encourage them to download the app and set it up.
- Stay up to date with our forms under Adviser Tools
We constantly enhance our forms for various reasons, including fraud prevention, clearer language, and regulatory compliance. To avoid any form rejections, please ensure you always obtain the latest forms from under Adviser Tools on our website.
Access to a wide range of investment options
Our investment choices allow you to design a portfolio to meet each client’s investment objectives and adapt as their needs evolve.
- We've added 5 Managed Funds, 5 Separately Managed Accounts and 6 Fund-like securities to our Macquarie Wrap investment menus
Visit our Investment menu update to see what we’ve added to our Macquarie Wrap IDPS and Super menus.
Discover your future with Macquarie
We’re becoming a fully digital platform that gives you security, investment choice and control.
- Helping you and your clients transition to a completely digital banking experience
We’re making changes to our cash and cheque services. From Monday 20 May 2024, your clients won’t be able to:- access over-the-counter services at Macquarie offices
- deposit or collect cheques at a Macquarie office
- order new chequebooks.
We’ve also sent your clients who have used cheques over the past year a reminder email. As digital banking is a safer, quicker and more convenient way to transact, we recommend helping your clients who are frequent cash or cheque users to understand how they can transact digitally. To assist with your client conversations, visit our support page 'Changes to cash and cheque services' for key information and helpful resources.
