Read about recent updates in the April Digital Download 2023

As part of our commitment to continually enhance your digital experience, we’ve released a series of Adviser Online improvements. In particular, the Adviser Online dashboard page now houses more key information, and we’ve released enhanced reporting features, additional page filters and improvements on Request Centre to help you find the information you need.

In addition, we’ve made some improvements to our CMA application to make the onboarding process more seamless for you and your clients. We’re also pleased to share that our separately managed accounts offering has now surpassed $10bn in funds under management! Read more below.

Michelle Weber

Head of Wealth Product & Technology

Monthly focus

• The new widgets on the Adviser Online dashboard page help you access relevant and insightful information when you login to Adviser Online.

• Get greater payment visibility through the scheduled payments history page in Adviser Online.

• We’re providing term deposit information in quicker and more efficient ways.

Improving your digital experience

Our new Adviser Online dashboard helps you manage your business

We’ve added three new widgets that provide you with access to relevant and insightful information when you login to Adviser Online. 

The new widgets are:

1. Funds under management (FUM): tells you the total FUM across your book by adviser codes. 
2. Advice Fee Consent (AFC): designed to prompt you to review and update your clients’ fee consent arrangements. 
3. Request Centre: provides you with a quick view of the most relevant requests you have in Request Centre. Please note, this widget will only appear for Wrap and cash advisers.

Coming soon!

We’re working on a FUM by product widget, which will be an additional tab within the FUM widget. Available from next month, you’ll be able to use the FUM by product widget to view a chart that shows the FUM by product codes across your book. You can also filter this at a product and an adviser level.  

Here’s a screenshot of what the dashboard page looks like with the three new widgets:

More enhancements to make Adviser Online more efficient 

We’ve released the following Adviser Online enhancements: 

• Uplifts to the account details and account overview pages for Wrap accounts to ensure helpful information is available at your fingertips, such as recent transactions, BPAY biller codes for personal and spouse contributions and recent investment transactions.

• Uplifts to the page filters for Wrap groups* so the filtering now aligns with the rest of Adviser Online. This gives you a consistent experience across the portal. 

• Streamlining reporting by removing the outdated commission statements option from the menu.

• The Wrap Balances Account List now includes the end of prior day portfolio balance. This means you can view the account balance at a glance. 

• Alignment of the look and feel of the ESI details page, so it’s consistent across Adviser Online. 

* Not applicable for Macquarie Vision.

The BPAY biller codes for Wrap accounts is now displayed on the Account Details page:

The transaction details are now displayed on the Account Overview page:

Making it easier for you to access client correspondence

From next month, you’ll be able to access over 20 different types of client letters in Adviser Online. This includes tax deduction notice acknowledgement letters, exit statements, partial rollover confirmations and more. This means that you won’t need to call us to request a copy of certain types of client correspondence. 

Greater visibility over scheduled payment history in Adviser Online 

You can now view the details of all historical transactions relating to a scheduled adviser-initiated payment, via the payment row on both the Manage payments and Scheduled payments pages. From these pages, you’ll be able to see the historical dates, descriptions and amounts for scheduled payments on your clients’ accounts. A reminder that you can establish payments via Adviser Online, view this Help Centre article for more information. 

Encouraging you to transact digitally

We encourage you to start making digital withdrawals as it’s a quicker and more secure way to process payments. 

When you attempt to make a manual withdrawal under $100,000 via Request Centre, an alert will appear to remind you that we can’t process manual cash withdrawals (unless your client has an exemption). You’ll then be prompted to submit your withdrawal digitally by clicking on the ‘Make a payment’ button from the cash account (this is shown below). View this Help Centre article for more information on how to make withdrawals via Adviser Online. 

Enabling more efficient ways of working

Providing term deposit information in faster and more convenient way

We’re increasing our digital capabilities and touchpoints to provide information to clients holding term deposits directly in more efficient ways. This will not affect term deposits held through wrap.

• From next month, term deposit client maturity, reinvestments and early break correspondence will be sent via email only to clients who we have an email address on file for. If we don’t have your client’s email address, we’ll continue to send these updates via letter. If you need to update your client’s email address, you can do so by following the instructions in this Help Centre article.
• You can also access your clients’ term deposit statements quickly and easily in Adviser Online. You can view and download up to 10 years’ worth of term deposit statements from the statements tab in Adviser Online. A reminder that Active Banking will be switched off next month so we encourage you to start using Adviser Online to access your clients’ term deposit statements and information.  

Simplifying our processes

Helping you provide us with advice fee grouping information*

We’ve made some improvements to make it easier for you to supply advice fee grouping information to us. Our latest improvements include:

• A new IDPS Wholesale Extension Form which you can use to extend adviser service fees where all the accounts in the group are IDPS and held by wholesale clients. 
  

* Not applicable for Macquarie Vision.

Delivering market leading products

Our Separately Managed Accounts (SMA) reaches $10bn in funds under management (FUM) 

We’ve seen outstanding growth across our SMA offering over the past few years. In February 2019, we celebrated $2bn in SMA FUM. We’ve now hit the $10bn mark and have doubled our SMA FUM in the past two years. Since we launched SMAs in 2014, we’ve listened to feedback from you and your clients, which has enabled us to deliver a market-leading SMA offering with more than 370 models available across 63 managers. 

With a range of benefits including transparency, efficiency and choice, our separately managed accounts offering is designed to help you spend more valuable time with your clients. Find out more about our SMA solutions. 

Improving our account opening process for CMAs

• You now have up to 60 days to provide any additional information we may request once a CMA application is submitted (this was previously 21 days). This extended timeframe will apply for all CMA applications submitted from March 2023.
• We’re also investing in our digital capabilities to open individual and joint CMAs more efficiently. The average CMA is now opened in one business day, when no follow-up is required. In addition, we’re working on reducing the follow-ups so there’ll be less back and forth when you open a CMA.

Soon your CMA clients will be able to send payments in real-time 

We’re enabling real-time outbound payments via new payment platform (NPP) which will be onboarded next month. This means your clients will be able to send and receive payments in real time by using their Macquarie BSB and account number. Please note outbound NPP will only be available for client initiated online payments. You won’t be able to send real-time payments via NPP if transfers are made using bulk transacting or Adviser Initiated Payments (AIP). 

Start using our new Third-Party Authority form  

To uplift security measures, we’re renaming the Third-Party Authority, currently known as Fee Authority, to Financial Services Debit Authority later this year. Financial Services Debit Authority better reflects the nature of these type of withdrawals, as being made by legitimate third-party firms. As part of this change, we’ve updated our Third-Party Authority form (to reflect the new name). Please use this form for all third-party authority requests moving forward.  

Monthly Tips & Tricks: Are you and your clients using Macquarie Authenticator?

Macquarie Authenticator is our most secure and recommended verification method. The Macquarie Authenticator app is a streamlined digital way for clients to easily approve transactions and payments initiated by their adviser, removing manual effort and paperwork and increasing speed to service.  

Helpful tips and tricks

• We’ve developed this brochure to help you encourage your clients to download Macquarie Authenticator. It contains more information about Authenticator, as well as instructions on how to set up and use the app. 
• Rather than using paper forms for pension partial withdrawals you can use the digital form in Adviser Online, which integrates with Authenticator so your clients can approve their request on-the-go. View this Help Centre article to find out more.

New managed investments (1 April 2023)

* IDPS only

** IDPS & Super

Helpful Resources

Top three searched Adviser Help Centre articles

1. What information do I need to provide if my client has an Australian Proprietary Company?
2. What information do I need to provide if my client has a Trust (regulated – SMSF)?
3.  What information do I need to provide for my client as an individual?

Recently added Adviser Help Centre articles

1. Regulatory identity checks for investing clients
2. Accessing market data in Adviser Online 
3. Helping you transact online 

Watch and learn our videos on Help Centre

Our Help Centre article, ‘How do I use Adviser Online?’ contains all our training videos to help you use Adviser Online.

Request Centre

Request Centre allows you to submit and manage requests in a faster and more secure way.

Need help?

If you’d like more information on any of these updates, you can visit Adviser Help Centre.