Update client or trustee details

There are multiple ways you can update your client’s cash or Wrap account contact details:

• Your client can call us on 1800 806 310 . We’ll identify them over the phone and then update their details
• Your client can also update their contact details (except for their mobile number) online by logging into Macquarie Online Banking. Your client can update their mobile number by calling us as outlined above
• There is also the option to upload a completed Change of Account Details form to Request Centre. Please note that we’ll contact your client to validate the change prior to processing the request. You can find the Change of Account Details forms in Adviser Tools by searching for ‘change of account details’ and selecting the appropriate form. Please note the preferred method to change your client’s details is through Macquarie Online Banking or by calling us. 

If your client uses Macquarie Wrap you can also update their details through Adviser Online. Please note that you can’t update your client’s cash account details via this method even if they hold a Macquarie Wrap account.

1. Log in to Adviser Online
2. Select Clients from the menu under the Macquarie icon and click Wrap clients & accounts
3. Select your client from the client list
4. Click Update client details
5. Select the appropriate field
6. Modify the details and authorise the change. 

Please note that if your client holds a Macquarie Trading or Macquarie Investment (Non-Custodial) account on the Macquarie Vision platform, we require a client signed request to update their mailing address (this is a CHESS requirement).

Update client name to married name

To update your client’s name due to marriage, please provide:

• a copy of the marriage certificate issued by the Births, Deaths and Marriage office
• a letter displaying the new and old signature for the client if there has been any change.

Mobile number

Client mobile numbers are an important part of online security measures used to verify the client and verify transactions on their account. Because of this, we require your client to call us directly to update their mobile number. 

Please note clients can’t update their mobile online.

After a request has been submitted to update client contact details, you’ll be able to view the updated details of individuals through Adviser Online. This includes date of birth, address, phone number and email address. 

To check client details for your Macquarie Wrap and your cash account clients:

1. Log in to Adviser Online
2. Search for your client’s name using the global search bar and click their name from the drop-down list presented
3. Contact details and any accounts they are associated with will be shown on the Client overview screen.

We recommend keeping an eye on Request Centre if forms were sent to us to complete the request. You can track the status of the request and see when it has completed online. 

You can update a Tax File Number (TFN) for your client directly via Adviser Online. Please note you can’t update a TFN associated with a pension account. 

You can also use the below method to provide a TFN exemption for your client. 

1. Log in to Adviser Online 
2. From the global search bar, select Accounts from the drop-down 
3. Search for the account name or number 
4. Click Update next to TFN on the Account Details tab 
5. Update the Tax File Number or provide the TFN exemption. 
6. Confirm the change is correct and you have the client’s consent 
7. Click Submit 
8. Once you send your request, you’ll be shown a reference number and have the option to save or print the screen by pressing Print receipt. 

You can update an Australian Business Number (ABN) and/or an Australian Company Number (ACN) for your client directly via Adviser Online. 

1. Log in to Adviser Online
2. From the global search bar, select Clients from the drop-down menu
3. Search for your client’s name
4. Click the pen next to Company details under the Details section to the right of the screen
5. Update the ABN and/or the ACN
6. Confirm the change is correct and you have the client’s consent
7. Click Submit
8. Once you’ve sent your request, you’ll be shown a reference number and have the option to save or print the screen by selecting Print receipt.

To add a new corporate trustee to the trust, please provide:

1. a Deed of variation of trust signed by the existing and the new trustees or directors of the corporate trustee
2. a completed Individual FSC form with a tax declaration section for incoming directors
3. a current certified copy of ID (eg driver’s license or passport)
4. confirmation of the occupations of the incoming directors
5. a Third Party Authority form signed by the new Directors
6. a company FSC form with a tax declaration section
7. a confirmation of the business activity for the company
8. a copy of the certificate of business registration.

For Macquarie Wrap accounts these documents can be emailed to wrapsolutions@macquarie.com. For Macquarie Vision accounts, the documents should be sent to vision@macquarie.com.

Please note:

• Documents must have been certified within the last 12 months at the time of acceptance by us;
• We require an original certified copy of the current ID to be posted to us if your client’s ID is from a country under a High Risk Jurisdiction.

When a minor reaches the age of 18, it isn’t mandatory to remove the trustee from the account or to change the account name. 
 
Instructions to amend the account must always come from the trustee/s. When a minor has reached the age of 18, there are three (3) options: 

1. No change. There is no change in the relationship upon the child turning 18 and the account remains as a trust account. The TFN continues to be that of the trustee OR,
2. The trustee may advise us that the trust is to be terminated and legal ownership of the account is to be transferred from the trustee to the former minor. In this case, the following documentation is required:
   • a signed letter by the current trustee/trustees
   • a Macquarie Third Party Authority form signed by the beneficial owner (formerly the minor)
   • proof of age, such as a copy of a birth certificate or driver's license; and
   • AML identification and CRS requirements for the new account holder (former minor) and any additional signatories
   • a new TFN for the account (if not provided, withholding tax will be charged).
3. The trustee leaves the account name as it is, with the trustee holding the account in trust for the former minor but gives them signing authority on the account. The following documentation is required:
   • a copy of the former minor's birth certificate, if not already held. Birth certificates were not originally requested on older accounts.
   • a Macquarie Third Party Authority form
   • AML identification and CRS requirements for the former minor.

Note: The TFN will remain as the trustee’s.

To change a trustee from individual to company, please provide:

1. a Deed of variation of trust signed by the existing and new trustees or directors of corporate trustee
2. a completed Individual FSC form with a tax declaration section for incoming directors
3. a current certified copy of ID (eg driver’s license or passport)
4. confirmation of the occupations of incoming directors
5. a Third Party Authority form signed by the new Directors
6. a Company FSC form with a tax declaration section
7. confirmation of the business activity for the company
8. a copy of the certificate of company registration.

For Macquarie Wrap accounts these documents can be emailed to wrapsolutions@macquarie.com. For Macquarie Vision accounts the documents should be sent to vision@macquarie.com.

For Macquarie Cash Management Accounts (CMA) these documents should be sent to transact@macquarie.com 
 
Please note:

• Documents must have been certified within the last 12 months at the time of acceptance by us;
• We require an original certified copy of the current ID to be posted to us if your client’s ID is from a country under a High Risk Jurisdiction.

The trust itself does not have an address. The address used will either be:

1. the address of the main/primary contact (eg one of the individual trustees), or
2. the address of the company (if the trustee is a company). 

You can update the address of an individual trustee or company through Adviser Online or by simply sending a client / authorised party signed instruction (original copy not required). 

Please note that you need to have full transact authority to change the address of an individual trustee or company. See how to change your access level here.

1. Log in to Adviser Online
2. Select Clients from the menu under the Macquarie icon and click Wrap clients & accounts
3. Select your client from the client list 
4. Click update client details
5. Select Mailing or Residential address
6. Modify the details and authorise the change.