What's a pending transaction?

There are two types of pending transactions for your accounts:

• Payments or transfers that have been authorised but not yet processed
• Transactions requiring authorisation by another person on your account.

Some payments may appear as pending until the payment has been fully processed. This includes transactions such as: 

• Point of sale (POS) purchases 
• Online card purchases
• ATM withdrawals
• Cash deposits.

Pending transactions may also be the result of a merchant applying a pre-authorisation (e.g. deposits for car hire or hotel accommodation where the authorisation may be cancelled on return of the vehicle or at the end of your stay).

Pending transactions adjust the balance and available amounts displayed in accounts.

For some accounts with us (e.g. Macquarie Cash Management Accounts) and online payments, you can set up the account to be "two to sign". If your account is setup this way, you’ll be informed on screen after you initiate the payment. Simply arrange for the other person authorised on the account to confirm the payment by logging into Macquarie Online Banking or Macquarie Mobile Banking app under their own Macquarie ID.

If you’re using Macquarie Online Banking to authorise the payment:

1. Select the $ icon from the side menu; or first select the menu icon in top left-hand corner to display the side menu
2. Select Scheduled payments
3. Select Authorise on the payment you want to confirm, or select Cancel to cancel the payment.

If you’re using the Macquarie Mobile Banking app to authorise the payment:

1. Scroll down the home screen to the Payment approval tile
2. Select Authorise to confirm the payment, or select Deny to cancel the payment.

Please note, these payments will only remain as a pending payment for that day. The payment will be removed at midnight. You'll need to restart the authorisation process if this happens.

Pending transactions generally take 3 to 5 business days to process, although some can take up to 10 business days.

If you allow a merchant to use your card for pre-authorised payments (like a security deposit for a hotel booking or car hire), you can expect to wait up to 30 days for your payments to be credited back to you.