Recalling a payment

If you’ve made a payment you’d like to recall, please notify us as soon as possible so we can raise a recall request with the receiving bank or biller.

There are different requirements depending on whether the recall relates to a funds transfer or a BPAY^® payment.

To request a recall from a funds transfer, please email transact@macquarie.com immediately with the subject line ‘Funds recall’. In the email, please include:

• your Macquarie account number
• the date of payment
• the payment amount
• the reason for the recall (if you entered the account details incorrectly, please provide either the PayID or the BSB, account number, and account name of who you intended to pay), and
• a copy of the transaction receipt and a screenshot of the transaction on your statement (if possible).
  

To request a recall from a BPAY payment, please email transact@macquarie.com immediately with the subject line ‘BPAY recall’. In the email, please include:

• your Macquarie account number
• the date of payment
• the payment amount
• the BPAY details the payment was made to
• the reason for the recall (if you entered the account details incorrectly, please provide the BPAY details of who you intended to pay), and
• a copy of the transaction receipt and a screenshot of the transaction on your statement (if possible).
  

While we can request a recall, we can’t guarantee it will be successful. Whether we can recall the money can depend on several factors such as availability of the funds in the receiving account, and the receiving bank or biller agreeing to return the funds.

We can’t provide specific information on how long it will take to resolve a recall request, as it depends on the responsiveness of the receiving bank or biller. However, most recall requests are resolved within 8 weeks.

We will contact you via email once we have an outcome on your request.