Macquarie Online Trading is closed to new applications from Wednesday 22 January 2025.

After Saturday 22 February 2025, Macquarie Online Trading will transition to Bell Direct for retail clients and Desktop Broker for advised clients, an online share trading platform offered by Bell Financial Group (Bell).

Importantly, the online trading experience will remain largely the same. Clients will gain access to some additional digital features which will further enhance the online trading experience, including a dedicated Bell mobile app and access to trade on US markets.

What’s changing?

  • Macquarie Online Trading has been powered by Bell’s technology platform for a number of years but branded by Macquarie. This arrangement is ending after Saturday 22 February 2025, and your trading account will be provided directly by Bell. This means you’ll become a Bell client for your trading account.
  • Your online trading experience will become Bell branded and you’ll gain access to some additional features which will further enhance your online trading experience.
  • Once the transition is complete, retail clients will be able to view their trading balance and access their account via the Bell website at belldirect.com.au. Clients with an adviser appointed on their account can view their account at desktopbroker.com.au.
  • After Saturday 22 February 2025, Macquarie Online Trading accounts will no longer be visible when you log into Macquarie Online or the Macquarie Mobile Banking app.

What’s not changing?

  • Brokerage fees on your online trading account will remain the same. You can view Bell Direct fees at belldirect.com.au/smarter/fees/mot. Please speak to your adviser for more information about your Desktop Broker fees.
  • Your Macquarie Cash Management Account, and any other accounts you have with Macquarie, won’t change and you can continue viewing your account by logging into Macquarie Online or the Macquarie Mobile Banking app.
  • Under your new Bell product, your existing direct debit and/or transactional authorities won’t change and will stay with Third Party Platform Pty Ltd (wholly owned by Bell). Any other third party authorities you’ve previously approved will also remain in place.
  • If clients have a margin loan, it will be retained as part of the transition to Bell and will continue to act as the primary settlement account.

What if I have an adviser linked to my account?

You’ll be transitioned to Bell Financial Group’s Desktop Broker product, which is an online share trading platform. Your adviser will be notified of this transition and will continue to be linked to your account.

What new features will I get access to?

  • Most of the product functionality, including the online navigation and trading screens, will remain similar to Macquarie Online Trading, but it will be branded by Bell, not Macquarie.
  • In addition to this, you’ll gain access to some additional digital features which will further enhance your online trading experience, including a dedicated Bell mobile app and access to trade on US markets. Bell will be in touch with further information on their product.

Will my fees change?

How do I view account information online?

  • Once the transition is complete, retail clients will be able to view their trading balance and access their account via the Bell website at belldirect.com.au, and advised clients can view their account at desktopbroker.com.au
  • Your Macquarie Cash Management Account, and any other accounts you have with Macquarie, won’t change and you can continue viewing your account, by logging into Macquarie Online or the Macquarie Mobile Banking app.
  • After Saturday 22 February 2025, your Macquarie Online Trading account will no longer be visible when you log into Macquarie Online or the Macquarie Mobile Banking app.
  • If you have a margin loan, it will be retained as part of the transition to Bell and will continue to act as the primary settlement account.  
  • Bell will send you a welcome communication after Saturday 22 February 2025 with details about your new Bell account and how to view your account online.

How do I change my account details?

From Friday 21 February 2025, Bell will be able to support your trading account. For any questions about your Macquarie accounts, including your Macquarie Cash Management Account, please contact us via live chat through Macquarie Online or the Macquarie Mobile Banking app.

For all enquiries regarding Bell Direct, please contact:

Phone: 1300 786 199 (within Australia) or +61 3 8663 2700 (international) from 8am – 7pm Monday to Friday (Australian Eastern Standard Time).

Email: support@belldirect.com.au

Live Chat: go to belldirect.com.au and click on the ‘Help’ button on the bottom-right corner.

For all enquiries regarding Desktop Broker, please contact:

Phone: 1300 726 177 (within Australia) or +61 3 8663 2771 (international) from 8am – 5:30pm Monday to Friday (Eastern Standard Time)

Email: support@desktopbroker.com.au

What happens to my trades that haven’t settled by the transition date?

All inflight trades will continue to be settled. No further action is required.

Will my account number change?

Your account number will stay the same, but the first three letters (MOT) will be removed.

Will my existing third party authorities be transferred to my Bell Direct or Desktop Broker account?

Yes, any third party authorities that you’ve previously appointed will be transferred to your Bell Direct or Desktop Broker account.

What happens if I have a margin loan on my account?

You don’t need to do anything. Your existing margin loan with Bell Direct will be retained on the account.

What if I don’t want to transition to Bell Financial Group?

  • You can transfer your assets to another broker by submitting a transfer form by Monday 17 February 2025. The forms are available online. Please note there are multiple forms depending on the type of transfer.
  • You can close your account by submitting a Macquarie Online Trading closure form. You’ll need to do this by Thursday 20 February 2025 if you don’t want to be transitioned. If you post the form to us, please factor in the delivery times to ensure we receive your form by Thursday 20 February 2025. If you close your Macquarie Online Trading account, you can choose to retain your Macquarie Cash Management Account.
  • If you want to close your account after Thursday 20 February 2025, please contact Bell Financial Group.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

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Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.