What should I do if I've missed a repayment?

If you’ve missed a repayment, you can transfer funds directly into your home loan account.

Once you’ve made the payment, you can check your transaction history via Macquarie Online Banking or Macquarie Mobile Banking app for confirmation of the payment to your home loan account. 

If your home loan account starts with BSB 183 and has a fixed rate or is a SMSF loan, please get in touch with a Macquarie consultant using live chat to discuss your payment options.  

It’s important to know that you may be in default if you fail to make your payment by the due date and if no agreed arrangement is in place.

What should I do if I'm unable to make a repayment?

If you’re unable to make a repayment that’s already been missed, or you are unable to make your next repayment on time, options for flexible payment arrangements may be available to you via financial assistance.

What is financial assistance?

Financial assistance refers to the support we provide to customers who are facing financial difficulties and are unable to meet their regular repayment obligations or other financial commitments. This support is designed to help those experiencing hardships due to a variety of reasons, including unemployment, illness, family issues, natural disasters, or business downturns.

We understand everyone’s situation is different and that’s why we have a range of support options that can be tailored to meet your needs. This may include flexible payment arrangements, such as deferring or reducing your repayments for a period.

How do I apply for financial assistance?

If you wish to apply for financial assistance, please complete our Financial Assistance form.

If you’d like to speak with someone to discuss your options in more detail, please contact us via live chat. Alternatively email us at financialassistance@macquarie.com or call us on +61 2 8550 5686.

For more information, please visit our page on financial assistance.

Can I access redraw during a financial assistance payment arrangement?

For home loans with a BSB starting 182:

  • Any available redraw balance can continue to be accessed online if your loan account is on a variable rate.
  • Any available redraw you have will reduce each month by the agreed repayments.
  • Your account will not fall into arrears until all available redraw has been used.
  • If you withdraw funds from redraw, it will not impact your contractual repayment. However, your repayments may be recalculated at the end of a financial assistance period.

For home loans with BSB starting 183:

  • Redraw is not available online.
  • During the financial assistance period, any redraw that’s available will reduce each month.
  • Your contractual repayments are calculated on the balance of your loan; future repayments may be impacted where, including but not limited to, if the redraw is accessed, a change is made to the interest rate, or a variation that changes the balance or your account occurs.
  • Your contractual repayments may be recalculated at the end of the financial assistance period. 

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

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Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

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