Why was my credit card blocked?

Credit cards may be blocked for a number of reasons, including: 

  • We’ve detected suspicious or potentially fraudulent transactions and have blocked your card as a preventative measure
  • Cash withdrawals have been made on your account which:
    • appear suspicious or out of step with normal activity on your account, or
    • exceed your credit limit.

What should I do if my credit card is blocked?

If you find that your credit card is blocked, we’ll be in contact with you. However, if you'd like further information before you hear from us, please contact us via live chat.

For your security, we may not notify you prior to blocking your card. If your card has been blocked by us and you contact us to verify the transactions are as expected, we can easily remove the block on the card for you.

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    Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

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    Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

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