Car insurance

It’s compulsory for your vehicle to have comprehensive insurance for the duration of your contract. If at any point during your contract the vehicle is deemed to be a write-off, the account will need to be finalised.

You may have previously chosen to finance an insurance policy within your loan/lease. If you aren’t sure, this will be specified on the copy of your contract. If you have a query about the specifics of your policy, please contact your insurance company directly for more information.

You'll need to notify your insurance provider of the accident and lodge a claim (claim is subject to approval by insurance provider). If at any point during your loan the vehicle is deemed to be a write-off and the vehicle is not replaced, the loan/lease will need to be finalised.

There may be a shortfall owing on your loan/lease after the insurance company has processed the claim. In this instance, please contact us on 02 8550 5666, 9am to 5pm (Sydney time) Monday to Friday to make an arrangement for the shortfall to finalise the loan/lease.

You’ll need to continue to make your contractual repayment until the insurance claim is finalised and the amount owing has been repaid in full.