What is financial hardship?

If you are struggling to meet your regular repayments due to unexpected circumstances, you may be experiencing financial hardship and require assistance. There are many reasons you may require financial assistance including:

  • unemployment or reduced income
  • health related issues or illness
  • relationship breakdown
  • family and domestic violence
  • financial Abuse
  • loss of family member
  • rising cost of living or being overcommitted
  • natural disaster
  • help with your repayment while you sell your property
  • business downturn

Please note that reasonably avoidable expenses, discretionary spending that is not essential, or foreseeable expenditure such as routine home repairs and maintenance may not constitute financial hardship.

It's important to know that you are not alone if you are experiencing financial hardship and there are ways to get help.  Please get in touch with us as soon as possible so we can work together to find the right solution for you.

What are my options for support if I’m experiencing financial hardship?

We understand everyone’s situation is different and that’s why we have a range of financial assistance support options that can be tailored to meet your needs. This may include:

  • deferring or reducing your repayments for a certain period; or
  • assistance with missed repayments

See Reducing your home loan interest, for more information on how to pay less interest on your home loan, including a review of your variable rate.

If you’re a business banking customer, please contact your relationship manager who will work with you to find a tailored solution.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.