Your Macquarie ID will be locked if the wrong password has been attempted too many times or if we've identified suspicious activity on your account.
To unlock your Macquarie ID:
- Go to macquarie.com.au and select Log in then Business Banking to access Macquarie Business Online
- Enter your Macquarie ID and password
- Select Login
- Select the link to Unlock your Macquarie ID
- Enter your Macquarie ID and mobile phone number
- Click Submit
- Enter the SMS safe code that has been sent to your mobile phone
- Proceed to log in again.
If you still can’t unlock your Macquarie ID, please call us on 1800 620 673 (or +61 2 8550 5603 if calling from overseas).
If you didn’t make these login attempts, we recommend you change your password immediately to secure your accounts and contact us for further assistance.