Why are AIPs not working?

Some common reasons why Adviser Initiated Payments (AIP) may not work are: 

  • Your client hasn’t set up Macquarie Authenticator which is required for AIP authorisation
  • The account needs more than two approvers (AIPs are only available for account with sole or dual authorisation)
  • The account has dual authorisation and only one of the clients has approved the payment
  • The account has exceeded daily pay limits:
    • PayAnyone payments exceeding $500,000 processed in the same business day won’t be accepted
    • BPAY® billers have payment limits. Check with the biller to find out if limits apply.
  • Your client’s Macquarie ID is currently locked.

For more information on how to make an AIP see Adviser Initiated Payments.

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

Apple Pay, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, the Android Logo and Google Play are trademarks of Google Inc. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

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