Macquarie clients will be able to send and receive real-time payments using their Macquarie Cash Management Account (CMA) via the New Payments Platform (NPP). This is applicable to the following cash accounts:
Sending payments: Your client can send real-time payments from their CMA internally (to Macquarie Transaction, Savings, Business Savings, Offset or Cash Management accounts) or externally to other NPP-enabled institutions. Please read Payment cut off and processing times for other types of payment processing times.
Receiving payments: To receive real-time payments directly to your client’s CMA, simply provide your client’s Macquarie BSB and account number to the payer.
NPP is a free service and your client will not be charged for using it. You can check which financial institutions are set up with NPP.
If you have an enquiry authority on your client’s account, you can view their transaction history via Adviser Online.
You'll continue to receive real-time payments on the Macquarie Cash Management Accelerator and Macquarie Vision Savings Account via NPP. Transfers to the linked Macquarie Cash Management Account and Macquarie Vision Cash Account respectively are already real-time.
In the event that your client is attempting to send a real-time payment from their CMA to an account which is not real-time enabled, the payment will be processed via Direct Entry. If your client is sending an outbound real-time payment, read payment processing times and ensure account details are correct. If your client requires assistance processing the payment, see how to make a payment.
If your client is expecting to receive an inbound real-time payment, please contact the payer institution if they have not received the payment.
As we continue to invest in our product, we'll be adding more functionalities, and will keep you updated as we launch new features.
Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).
Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.
