How does my client authorise an online application?

Your client will receive an email once you’ve completed an application for them. The email will outline next steps and give them an opportunity to review the online application completed on their behalf.

For security purposes, accessing the application from the email link requires confirmation of the client’s: 

  • date of birth, and 
  • email address.

To complete the application, your client will need to review the application (by downloading the linked pdf document) and provide their consent, including accepting the relevant Terms and Conditions. 

If you’re applying for a Macquarie Wrap account for your clients, they’ll have the choice to authorise or decline the application pending further amendments. If they decline the application, we’ll let you know and you’ll have the option to make changes to the form.

What if my client can’t authorise by email?

If your client prefers to sign the application form as confirmation of their acceptance, you’ll need to select the print, sign and upload (Macquarie Wrap) or print, sign and email (CMA) option at the beginning of the application process.

Start a live chat

Log in to Macquarie Online Banking or the Macquarie Mobile Banking app and chat with a consultant in real time, Monday to Friday, 9am to 5pm Sydney time (excluding public holidays).

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.