What advisers need to open an account for a client

Before opening an account for your client via Adviser Online, you’ll need a few things from them.

You can’t open an account using the online application without providing your client’s email address. They’ll need an email address for security reasons and to accept the terms and conditions of the account.

Your clients can share the same email address. If it’s a joint account, a welcome email will be sent to the email address for both clients. They’ll both need to click on the acceptance link and enter their date of birth. Once entered, they will be taken to their unique application form. Each client will have their own application form and will need to approve them both for the account to be opened successfully. 
 

Why does your client need an email address?

We’re using email more and more as the preferred way to communicate with your clients when needed. This includes updates about their statements being available and other important account-related information.

As we move to more digital methods of providing account information, we encourage all clients to ensure their email and other contact information, including their mobile number, is up to date.

To ensure we have up to date contact details for your new clients, this is a mandatory step in the application process.

You’ll need to verify identification documents for your client(s) as part of the application process. Where certified documents are requested, these should be certified in accordance with the Macquarie Certification standards.

A client can demonstrate their Nexus to Australia as follows:

• Is a citizen
• Has dual citizenship with Australia and another country
• Has permanent residency (PR) status
• Has any of the above and resides here
• Is a New Zealand citizen with a residential address in Australia
• Is a citizen or permanent resident (PR) but works overseas
• Can demonstrate a legitimate residency/work visa (such as a 457 visa, skilled migration visa) issued by the Department of Immigration and Border Protection (DIBP)
• Is a citizen or PR but works overseas but whose immediate family resides here (partner, spouse, children living in the family home)
• Is a Macquarie staff member or a spouse of a Macquarie staff member.

There are only two ID documents we can accept to prove a client’s Nexus to Australia. These are:

• An Australian passport
• A legitimate residency/work visa (such as a 457 visa, skilled migration visa) issued by the Department of Immigration and Border Protection (DIBP).

We may need your ID to have been certified in the last 12 months before we can accept it. It’s important to note that not all Visa types can be accepted – we’ll review your clients Visa on application.

An original Tax File Number (TFN) declaration is required when opening a new pension account for a client who is under 60 years of age. It’s not needed when opening new super or investment accounts.

Note: When providing an original TFN form, only the original form will be accepted. It’s not possible to make amendments to the form either.