If we’ve recently contacted you to confirm if we have the right details about your client, we may need you to provide a certified copy of their photo ID.
Please note that we can only accept government issued photo ID documents (e.g. passport, driver licence, proof of age card).
Your client's ID must be valid and not expired unless their ID document is an Australian Passport that hasn't been expired for more than two years.
We can accept certified documents from a list of authorised persons in your local area.
To certify a copy of an original verification document, please follow the below standards:
If your client produces a certified copy of their ID document for verification purposes, it must meet Macquarie’s certification standards (listed above) for it to be considered a valid certified copy. We consider a copy valid if:
Please note, if the document doesn’t meet the standards listed above, we ask that you do not rely on the document to complete the ‘Record of Verification’. Instead, you’ll need to ask your client to provide another fresh copy of the certified document (meaning the original certified copy cannot be amended).
If there are multiple pages, it’s recommended industry practice for the certifier to use the following suggested wording on the first page of the document:
“I certify that this is a true copy of the original document which includes xx pages which I have sighted.”
Subsequent pages can be signed and dated by the certifier and don’t need to contain the full certification statement. This is to clearly demonstrate that each page of the document (including pages that include trust name, trustees, beneficiaries or membership class and execution page) has been certified to be a true copy of the original.
As a financial adviser, you may be qualified to certify your client’s photo ID.
However, your client can also engage a person in the following position to help certify their photo ID. Please note the certifier must be currently licensed or registered to practice in one of the following occupations in Australia:
An individual who currently holds one of the following roles in Australia:
Please note, where a certifier’s capacity is based on two or more years of service, this must be confirmed in the certification statement.
For example, if the document was certified by a Bank Officer, the certification should look similar to the below:
Where a client cannot have documents certified by a person in Australia as listed above, certification can be completed by the following persons in a foreign country:
If your client produces a certified verification document in a language other than English, the document must be translated by an accredited translator. This means a person who:
A translation of a document must include:
Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).
Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.
