Notifications for Macquarie Authenticator

The Macquarie Authenticator app sends actionable push notifications to your device to verify certian transactions or account changes you've made in Adviser Online.

An actionable push notification is presented on your mobile device with a direct link to the Macquarie Authenticator app. You’ll see information about the activity you've completed so you can feel confident to approve or decline the request. You’ll need to have notifications turned on for push notifications to work. You can find these in your device settings.

To complete registration for Authenticator, you must enable push notifications and complete all of the steps in the training simulator to finalise your set up.

If you have previously registered your MAC ID for Authenticator but did not enable push notifications as part of the registration process, please ensure they select Enable on the Tasks page of Authenticator to finalise the set up.

You shouldn't be receiving a push notification for actions that you did not initiate. However, this could occur in scenarios such as:

• Clicking resend verification and receiving a delayed push notification due to slow network connectivity
• An action that's suspected to be fraudulent.

If you received a push notification that you suspect to be fraudulent, you should deny the action immediately to stop the action from completing. You should then immediately change your password which will log out all active sessions and prevent any further fraudulent activities and call Macquarie to report the incident.

1. Click Deny on the push notification
2. Click Change password
3. Follow the change password prompts
4. Call us on 02 8550 5666 (available 24/7) to report the suspected fraudulent transaction.

You may not be able to approve or deny a push notification if you: 

• can’t access the internet or have limited mobile reception 
• haven’t enabled push notifications on your device.

If this happens, please check that you have notifications enabled for the Macquarie Authenticator app and try again by clicking on Resend verification.

If you’re still unable to receive a push notification try checking the task tab in Macquarie Authenticator: 

1. Log in to Macquarie Authenticator
2. Click Tasks on the bottom
3. Click on the action awaiting your approval.