Access Adviser Online

Adviser Online makes it easy to efficiently manage all your clients’ cash and Wrap accounts in one secure, digital portal. You can view enhanced reporting, set up ESI data feeds, receive smart notifications, and more.

To use Adviser Online you’ll need to download and register for the Macquarie Authenticator app.

To access Adviser Online:

  1. Visit Macquarie and select Log in
  2. Click Advisers
  3. Click Adviser Online
  4. If this is your first time logging in to Adviser Online, click New to Adviser Online? Register now to register with your Macquarie ID and mobile number
  5. Once you've registered, from the Download and register for Macquarie Authenticator app page, scan the QR code and follow the prompts to download and link your device to your Macquarie ID 
  6. Select Return to log in
  7. Enter your Macquarie ID and password
  8. Follow the prompts on Adviser Online and the Macquarie Authenticator app to access Adviser Online

Register for Adviser Online

If you're a new user, your welcome notification will include instructions for first-time registration.

Before you can register, you’ll need your Macquarie ID and mobile phone ready.

Once you’re on the Register for Adviser Online page:

  1. Enter your Macquarie ID and mobile number
  2. Click Submit
  3. Complete the verification step
  4. Create your password
  5. Select Submit
  6. Complete your security questions
  7. Select Submit
  8. From the Download and register for Macquarie Authenticator app page, scan the QR code and follow the prompts to download and link your device to your Macquarie ID
  9. Select Return to log in
  10. Enter your Macquarie ID and password
  11. Follow the prompts on Adviser Online and the Macquarie Authenticator app to access Adviser Online.

What you can do in Adviser Online

Adviser Online lets you check on your clients’ accounts, update your profile and settings, manage payments and transactions, and view reports. You can also use it to access Request Centre and download useful tools and resources.

Read the relevant section below for instructions on how to do key tasks:

Search for a client

  1. From the global search bar, click Clients from the drop-down menu
  2. Search for your client’s name
  3. Click their name from the drop-down list.

Search for a client’s account

You can find a client’s account in two ways:

Option 1 – Account search

  1. From the global search bar, click Accounts from the drop-down menu
  2. Search for your client’s account number or name
  3. Click their account name from the drop-down list.

Option 2 – Side navigation 

  1. Hover your mouse over Clients in the menu and click Accounts
  2. Search for the account in the account search bar by using either the account number or name
  3. Click their account name from the results presented.

Search for transactions on an account

There are three ways you can search for transactions:

Option 1 – Account search

  1. From the global search bar, click Accounts from the drop-down
  2. Search for your client’s account number or name
  3. Click their account name from the drop-down list
  4. Click Transactions
  5. For a Wrap account, click either the Cash or Investment tab
  6. Search for a transaction in the search bar or use the filters to refine your search.

Option 2 – Client search

  1. From the global search bar, search Clients from the drop-down menu
  2. Search for your client’s name
  3. Click their name from the drop-down list
  4. From the Client overview page, click the account from the Accounts section on the page
  5. Click Transactions
  6. For a Wrap account, click either the Cash or Investment tab
  7. Search for a transaction in the search bar or use the filters to refine your search.

Option 3 – Side navigation

  1. Hover your mouse over Clients in the menu and click Cash transactions
  2. Search for a transaction in the search bar or use the filters to refine your search.

Update your account details or password

To view your details, view your access details, view and set notifications, view your security information, check on the status of your ESI (used for downloading data into external software) and review important legal information, click on your user profile dropdown menu.

Change notification preferences

Access notifications and change your notification preferences by clicking the bell next to the search bar. You can set global notifications for your clients’ cash accounts:

  • Cash balance thresholds
  • Insufficient funds for upcoming payments.

You can also use the notification bell to access your Wrap notifications:

  1. Click the bell notification button next to your profile and click View wrap alerts
  2. Click your adviser code
  3. Click the number under alert details to see your wrap alerts sorted by date.

Customise the main menu

The Adviser Online menu is located on the left-hand side of the screen. From here you can navigate the Adviser Online site.

By default, the menu is pinned to the side of the screen. If you want to un-pin the menu, click the blue thumbtack icon at the bottom of the pinned menu.

To access the un-pinned menu, hover over the three lines underneath the Macquarie icon. From here you will be able to see the options available to you. To re-pin the menu:

  1. Hover your mouse over the three lines underneath the Macquarie icon
  2. Click the thumbtack icon Pin menu at the bottom of the menu. It will turn blue to indicate the menu is pinned again.

Access Wrap Online

Adviser Online is now the single point of entry to Wrap Online.

To improve the Adviser Online and Wrap Online user experience, we’ve added a redirection to the portal selection page if you try to access Wrap Online directly.

To make it easier for you to access Adviser Online, we recommend you add the Adviser Online log in page to your bookmarks.

You can easily navigate to Wrap Online from Adviser Online. Log in to Adviser Online and select the Go to Wrap Online button in the top right-hand corner of the dashboard.

Chat to us on Adviser Online

Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).

Resolve a complaint

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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