Adviser Online security settings

With Enhanced security, you’ll be asked to verify certain transactions and account changes.

You’ll also be prompted for authentication when you first log into browsers on devices that you haven’t accessed Macquarie Adviser Online from before and you’ll be asked whether you trust the browser, which means you won’t need to verify a login to that browser next time. If you choose to not trust the browser, you’ll be required to complete authentication each time you log in to Adviser Online from that browser.

This is the highest level of security. With Ultimate security you’ll need to complete authentication each time you log into Macquarie Adviser Online, regardless of whether you have trusted a browser or not. In addition, you’ll be asked to verify all transactions and account changes.

You can view and update the level of security in Adviser Online. You can change the level of security or view the current level of security applied.

To view or update the level of security:

1. Log in to Adviser Online
2. Select the user profile icon from the right-hand side of the top menu
3. Select My security
4. Navigate to the Security step-up tile to view your security level
5. Select Manage security level to change the current level of security.

The Scams Hub helps you learn more about how to spot scams and protect yourself against them.

To achieve the highest level of security available in Adviser Online, complete the following actions:

1. Upgrade your security level from to Enhanced to Ultimate.
2. Trust a familiar browser on your computer that you feel secure accessing Adviser Online on.
3. Download the Macquarie Authenticator app and enable push notifications. Encourage your clients to also download and install the Macquarie Authenticator app.

You can view and update your security settings in Adviser Online under My security.

Our digital tools are designed to make managing your client’s money simple and convenient while keeping information secure. Follow the steps below to make sure you’re using the real Macquarie website and app.

• If you’re ever in doubt, type out the address in full: www.macquarie.com.au
  • Macquarie.com will lead you to the global Macquarie Group site.
• Our site has secured status recognised by all major browsers. Look for the padlock in your browser next to the address bar to verify it.
• Our site will never ask you to directly enter credit card or bank account information.

If you suspect an incidence of fraud or a data breach, please contact us immediately. See Security and scams for more information.

You should never “trust the browser” when using a public or shared computer. We recommend you only trust browsers that you use regularly.

When you log into Adviser Online via a new browser or on a new device, you’ll automatically be prompted to trust the browser.

We don’t have the ability to recognise every type of browser. For browsers that can’t be trusted, you’ll need to complete authentication each time you log in to Adviser Online. 

You can manage your trusted browsers through Adviser Online. You can also revoke browsers you’ve already trusted, add a nickname and review the details of any trusted browsers.

To manage your trusted browsers:

1. Log in to Adviser Online
2. Select the user profile icon from the right-hand side of the top menu
3. Select My security
4. Navigate to the Trusted browser
5. Select Manage.