When we identify money owed to you, we’ll try to get in touch with you to process the refund.
If you’re entitled to a refund and hold an open eligible account (an active Macquarie account, or an active bank account provided to us that you hold with another financial institution), no information or action is required from you. We’ll pay the amount directly into the open eligible account. Where the total refund amount is greater than $5, we’ll generally send you an email or letter outlining the remediation outcome.
If you’re entitled to a refund of greater than $5 and we’re unable to identify an open eligible account, we may send you a letter with a cheque enclosed to your last known address or get in touch with you via other appropriate means. If you’ve received a Macquarie branded cheque from us, you will no longer be able to deposit it as it will dishonour. Please contact us to arrange an alternate way to receive your refund. Find out more about the changes occurring to cash and cheque services.
Due to these changes, we have made arrangements to continue providing cheques in these circumstances. From October 2024, if we issue a refund payment via cheque, you’ll receive a letter from us with an ANZ branded cheque enclosed which will be issued on our behalf by ComputerShare.
If you’re entitled to a refund of $5 or less and we’re unable to identify an open eligible account, we may alternatively lodge it as unclaimed money where appropriate or make a payment to a charity or not-for-profit organisation registered with the Australian Charities and Not-for-profits Commission (ACNC).